Operations Specialist

Australian Motoring Services Pty; Melbourne; Hybrid; AUD 70,000 - 74,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Australian Motoring Services Pty is seeking an experienced Operations Specialist to join on a temporary basis from our Melbourne office with a hybrid work setup. You will manage a high volume of customer support tickets and handle inquiries through to resolution.

Candidates should be tech-savvy, confident with customer enquiries, and able to work in a fast-paced ticket environment. Zendesk experience is highly regarded and you will collaborate with internal teams to improve processes.

Qualifications

• Previous technical or customer support experience.
• Experience within SaaS, technology, telecommunications, utilities or EV charging.
• Zendesk experience is highly regarded.
• Strong written communication and problem-solving skills.
• Confidence working across multiple systems.
• Ability to prioritise and stay organised in a high-volume environment.
• Customer-focused approach to resolving issues.

Responsibilities

• Manage a high volume of customer support tickets and respond to inquiries.
• Investigate and resolve straightforward technical issues.
• Handle enquiries, complaints, disputes and refunds.
• Manage escalations and identify next steps.
• Provide clear, professional written responses to customers.
• Work across multiple systems while meeting SLAs.
• Collaborate with internal teams to resolve issues and improve processes.

Skills

Zendesk experience

Customer support

Job description

• 6 week contract – Immediate Start
• Managing a high volume of customer support tickets
• Based from our Melbourne Office + Hybrid

We’re looking for an experienced Operations Specialist to join our team on a temporary basis and help us respond to increased customer demand.

This is a great opportunity for someone who is tech-savvy, confident handling customer enquiries and comfortable working in a fast-paced ticket environment. If you’ve worked with Zendesk and can hit the ground running, even better.

What you’ll be doing

You’ll support customers from enquiry through to resolution, including:

• Managing a high volume of customer support tickets
• Investigating and resolving straightforward technical issues
• Responding to customer enquiries, complaints, disputes and refunds
• Managing escalations and identifying the right next steps
• Providing clear, professional and helpful written responses
• Working across multiple systems while meeting SLAs
• Collaborating with internal teams and partners to resolve issues
• Identifying opportunities to improve processes and the customer experience

What you’ll bring

Ideally, you’ll have:

• Previous technical or customer support experience
• Experience within SaaS, technology, telecommunications, utilities or EV charging
• Zendesk experience is highly regarded
• Strong written communication and problem-solving skills
• Confidence working across multiple systems
• The ability to prioritise and stay organised in a high-volume environment
• A practical, customer-focused approach to resolving issues

Why join us?

You’ll be joining a team where you can make an immediate contribution, helping customers while supporting a fast-moving technology environment.

If you enjoy solving problems, working with technology and delivering a great customer experience, we’d love to hear from you.

Please note:

There may be an opportunity to extend this role for an additional 6 months.

About the AMS Group

The Australian Motoring Services (AMS) Group provides the most trusted brands in Australia with end-to-end solutions – from automotive batteries, roadside assistance and EV charging networks to travel and rewards solutions. We’re the team that keeps people and businesses moving safely. And we’re backed by the Mobility Clubs of Australia (NRMA, RACV, RACQ, RAA, RAC and RACT). The mobility sector is a dynamic and fast-evolving market sector. With innovation in the Automotive and energy storage spaces, the AMS Group through its businesses – Assist Australia, Chargefox, and Club Assist – is leading the charge in this exciting market.

From keeping people on the move to creating a sustainable future for all, your work across the AMS Group matters.

***No Recruitment Agencies***

$70,000 - $74,000 bimonthly