Service Desk / Onsite Support Technician (Permanent Part-Time)

Zetta Pty Ltd; City of Melbourne; On-site; AUD 28,000 - 36,000; Part time

Benefits offered by this job

Permanent part-time

Predictable rotation

Job summary

Zetta ICT Services in Melbourne is seeking a Service Desk / Onsite Support Technician for a permanent part-time role (4 hours per day, morning start). You will alternate on a two-week rotation between remote service desk work and onsite support at a customer site in Melbourne CBD, handling incidents, requests, hardware and peripherals, with clear ticketing and handovers.

The ideal candidate has strong communication, can work independently, experience in service desks or desktop support (MSP

Qualifications

• Experience in a service desk or desktop support role.
• MSP experience is highly regarded.
• Proven ability to explain technical issues in plain language.
• Ability to work independently and manage workload onsite and remotely.

Responsibilities

• Triage, troubleshoot and resolve Level 1 and Level 2 incidents and service requests
• Support Microsoft 365, Windows endpoints, printers, mobile devices
• Handle user onboarding/offboarding and password resets
• Provide a friendly, professional face for Zetta at customer sites
• Keep tickets accurate and hand over to partner with clear context

Skills

MSP experience

Customer-focused

Problem-solving mindset

Strong communication

Tools

Windows

Microsoft 365

Active Directory/Entra ID

Job description

Service Desk / Onsite Support Technician (Permanent Part-Time)

Service Desk / Onsite Support Technician in a permanent part-time (4 hours per day, morning start) capacity, shared back-to-back with another team member. You'll alternate on a two-week rotation between remote service desk (WFH) resolving incidents and requests via phone, email and ticketing, supporting users across multiple customer environments, and onsite support in Melbourne CBD providing face-to-face support at a customer site, including user support, hardware and peripherals, and onsite troubleshooting. Handover between the two of you is a big part of the role, so clear notes and consistent ticket hygiene matter.

Key responsibilities

Triage, troubleshoot and resolve Level 1 and Level 2 incidents and service requests

Support Microsoft 365, Windows endpoints, printers, mobile devices and common business applications

Handle user onboarding/offboarding, account and access requests, and password resets

Provide a friendly, professional face for Zetta at customer sites

Keep tickets accurate and up to date, and hand over cleanly to your job-share partner

Escalate to senior engineers with clear, well-documented context when needed

About you

Strong verbal and written communication skills, with the ability to explain technical issues in plain language

Ability to work independently and manage your own workload, both at home and onsite

Previous experience in a service desk, helpdesk or desktop support role (MSP experience is highly regarded)

Working knowledge of Windows, Microsoft 365 and Active Directory/Entra ID

A customer-first attitude and a curious, problem-solving mindset

Australian citizenship or permanent residency is required for customer security clearance purposes

About us

Zetta ICT Services is a Perth-based managed services provider with offices in Perth and Melbourne, supporting small and medium businesses with IT that works. We're ISO 27001 and ISO 9001 certified and a Microsoft Solutions Partner. Our culture is built on three values: Play as a Team, Improve, and Stay Curious.

Permanent part-time role with predictable rotation

Work across a variety of SMB customers and environments

Supportive, team-first culture with real opportunities to learn and grow

Exposure to ISO 27001-aligned processes and a Microsoft partner ecosystem

Closing Date: Wednesday the 14th of October, 2026.