Retail Tech Consultant: Elevate Customer Experience & Sales

Telstra; Western Australia; On-site; AUD 44,000 - 50,000; Full time

Benefits offered by this job

Discounts and offers

Leave options

Training & career growth

Flexible working hours

Recognition programs

Inclusive culture

Job summary

Telstra is seeking a Retail Consultant to help customers choose products, activate services, and troubleshoot basic issues in-store. You’ll deliver friendly, confident service and uphold retail standards, contributing to store performance and customer satisfaction.

As the Go-To Tech Expert, you’ll stay updated on devices and services, guiding solutions with a consultative approach. Join a team-focused environment that values learning, adaptability, and achieving KPIs while connecting Australians

Qualifications

• Excellent communication and people skills.
• Ability to tailor solutions for each customer.
• Proven desire to meet or exceed sales targets and KPIs.
• Willingness to learn about products and services.
• Positive attitude and ability to stay composed in busy environments.
• Experience assisting customers in a retail setting is a plus.

Responsibilities

• Help customers find the right products and services.
• Guide customers through activation and basic troubleshooting.
• Support achievement of store sales targets and KPIs.
• Collaborate with team to create a welcoming, productive store environment.

Skills

Communication

Solution-oriented

Sales

Learning mindset

Resilience

Customer-facing experience

Job description

Telstra is seeking a Retail Consultant to help customers choose products, activate services, and troubleshoot basic issues in-store. You’ll deliver friendly, confident service and uphold retail standards, contributing to store performance and customer satisfaction.

As the Go-To Tech Expert, you’ll stay updated on devices and services, guiding solutions with a consultative approach. Join a team-focused environment that values learning, adaptability, and achieving KPIs while connecting Australians