Tech-Savvy Retail Consultant: Elevate Customer Experience

Telstra; Tamworth Regional Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

30% Telstra service discounts

16 weeks parental leave

Telstra Extra Day Off

Gender affirmation leave

Learning opportunities via LinkedIn

Flexible working hours

Monthly performance rewards

Job summary

Telstra Retail in New South Wales seeks a Retail Customer Service & Sales Consultant to help customers find technology solutions and deliver memorable in-store experiences. You will be the trusted expert who guides product choices, enhances customer satisfaction, and supports the brand’s purpose of building a connected future for everyone.

You will stay current with latest gadgets and services, explain benefits and discounts, and collaborate with the team to achieve store targets.

Qualifications

• Excellent communication and interpersonal skills.
• Nurture customer relationships with empathy and clarity.
• Ability to tailor solutions to individual customers.
• Proactive in driving sales and meeting KPIs.
• Enthusiastic about learning product features and services.
• Positive attitude in busy store environments.

Responsibilities

• Deliver exceptional customer experiences and help customers choose suitable products and services.
• Stay up-to-date with Telstra offerings and provide informed guidance.
• Work with the team to meet store sales targets and KPIs.
• Contribute to a welcoming, inclusive store environment.

Skills

Great Communication Skills

Solution-Oriented Approach

Sales Drive

Passion for Learning

Resilience and Positivity

Customer-Facing Experience

Job description

Telstra Retail in New South Wales seeks a Retail Customer Service & Sales Consultant to help customers find technology solutions and deliver memorable in-store experiences. You will be the trusted expert who guides product choices, enhances customer satisfaction, and supports the brand’s purpose of building a connected future for everyone.

You will stay current with latest gadgets and services, explain benefits and discounts, and collaborate with the team to achieve store targets.