Tech-Savvy Retail Consultant: Customer Service & Sales

Telstra Corporation; Perth; On-site; AUD 66,000 - 81,000; Full time

Benefits offered by this job

12% superannuation

Telstra service discounts

Paid parental leave

Job summary

Telstra invites applications for a Retail Customer Service & Sales Consultant in Midland. You will assist customers with product selection, service activation, and basic troubleshooting while delivering memorable experiences and supporting store performance.

You’ll stay up-to-date with Telstra offerings, actively pursue sales targets, and collaborate with your team to ensure excellent service and results in a dynamic retail environment.

Qualifications

• Excellent communication and interpersonal skills for in-store interactions.
• Ability to understand customer needs and tailor solutions.
• Motivation to meet and exceed sales targets and KPIs.
• Willingness to learn product features, pricing, and promotions.
• Positive attitude, adaptability, and ability to stay calm under pressure.
• Prior customer-facing experience is a plus but not required.

Responsibilities

• Help customers select products and services that fit their needs.
• Assist with service activation and troubleshooting common issues.
• Contribute to store performance and meet sales targets through consultative selling.

Skills

Great communication

Solution-oriented

Sales driven

Learning mindset

Resilience

Customer-facing experience

Job description

Telstra invites applications for a Retail Customer Service & Sales Consultant in Midland. You will assist customers with product selection, service activation, and basic troubleshooting while delivering memorable experiences and supporting store performance.

You’ll stay up-to-date with Telstra offerings, actively pursue sales targets, and collaborate with your team to ensure excellent service and results in a dynamic retail environment.