Tech-Savvy Retail Consultant — Customer & Sales Expert

Telstra Corporation; Georges River; Hybrid; AUD 98,443,000 - 111,310,000; Full time

Benefits offered by this job

12% Superannuation

30% off Telstra services

16 weeks paid parental leave

Telstra Extra Day Off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

4 weeks additional leave

Job summary

Telstra Corporation in Australia is seeking a Retail Customer Service & Sales Consultant to assist customers with product selection, service activation, and basic troubleshooting. You will create positive experiences and uphold Telstra's retail standards in a fast-paced store environment.

You will stay informed about the latest gadgets and services, bring a consultative selling approach to meet sales targets and KPIs, and collaborate with your team to support store goals while delivering

Qualifications

• Frontline customer service or sales experience preferred.
• Strong communication and interpersonal skills.
• Ability to learn product details and explain solutions.

Responsibilities

• Assist customers with product selection and activation.
• Troubleshoot basic issues and resolve queries.
• Maintain high standard of retail service and meet KPIs.

Skills

Great Communication Skills

Solution-Oriented Approach

Sales Drive

Passion for Learning

Resilience and Positivity

Customer-Facing Experience

Job description

Telstra Corporation in Australia is seeking a Retail Customer Service & Sales Consultant to assist customers with product selection, service activation, and basic troubleshooting. You will create positive experiences and uphold Telstra's retail standards in a fast-paced store environment.

You will stay informed about the latest gadgets and services, bring a consultative selling approach to meet sales targets and KPIs, and collaborate with your team to support store goals while delivering