Tech-Savvy Retail Associate: Customer Experience & Ops

Anker Innovations; Melbourne; On-site; AUD 42,000 - 54,000; Full time

Job summary

Anker Innovations seeks a responsible Sales Assistant for our Chadstone store in Melbourne. You will support day-to-day store operations, provide excellent customer service, demonstrate products and handle POS transactions with care.

You’ll work across stock handling, merchandising and after-sales service, contributing to a professional, well-organised shopping environment and achieving store targets while keeping customers engaged.

Qualifications

• Previous retail experience, preferably in consumer electronics.
• Ability to explain product features clearly and demonstrate use.
• Reliable attendance and punctuality.
• Strong attention to detail and accuracy in payments and stock records.

Responsibilities

• Welcome customers and understand their needs through thoughtful questions
• Recommend suitable products based on lifestyle, devices and use
• Explain product features, benefits and model differences
• Assist with product setup, troubleshooting and basic technical queries
• Work towards store sales targets while maintaining customer experience
• Process sales, refunds and exchanges through Shopify POS
• Receive, unpack, label and organise incoming stock
• Replenish shelves and displays throughout the day
• Keep the store and customer areas clean and presentable

Skills

Customer service

Communication

Product knowledge

Teamwork

Problem solving

Job description

We are looking for a responsible, reliable and customer-focused Sales Assistant to join our Chadstone store. This is not a sales-only position. You will support the complete day-to-day operation of the store, including customer service, product demonstrations, sales, POS transactions, stock management, visual merchandising, store presentation, after-sales service and opening or closing duties when required. The right person will take ownership of their work, notice what needs to be done and act without waiting to be reminded. Every team member is expected to contribute to keeping the store professional, organised and ready for customers.

Key responsibilities

Welcome customers and understand their needs through thoughtful questions

Recommend suitable products based on the customer's lifestyle, devices and intended use

Clearly explain product features, benefits, compatibility and differences between models

Support customers with product setup, troubleshooting and basic technical enquiries

Work towards individual and store sales targets without compromising the customer experience

Process sales, refunds and exchanges accurately through Shopify POS

Receive, unpack, label and organise incoming stock

Replenish shelves and displays throughout the day

Keep the store, displays, counters and customer areas clean and presentable

About you

A strong sense of responsibility and personal ownership

Reliable attendance and punctuality

A proactive attitude and the ability to identify tasks without constant supervision

A genuine interest in technology and learning new products

Strong communication and customer-service skills

Confidence explaining and demonstrating products

Attention to detail when handling payments, stock and store records

The ability to work both independently and as part of a team

A calm, practical approach to solving customer and operational issues

Availability to work across weekdays, evenings, weekends and public holidays according to the roster

About us

Anker is a global technology brand known for creating innovative, reliable and thoughtfully designed products that improve everyday life. At the Anker Chadstone store, customers can experience the wider Anker ecosystem in one place, including Anker charging solutions, soundcore audio, eufy Security, eufy Baby, eufy Clean, Nebula projectors, Anker SOLIX portable power and eufyMake. This is a hands-on retail environment where customers can see, test and compare products with support from a knowledgeable team.

The opportunity to represent a respected global technology brand

Hands-on experience across multiple innovative product categories

Structured product and sales training

Opportunities to develop skills in sales, customer service, technology and end-to-end store operations

A supportive team focused on delivering a high-quality customer experience

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