Tech Bar Support

MedHealth; City of Brisbane; On-site; AUD 65,000 - 75,000; Full time

Job summary

A leading company in the healthcare sector is seeking an IT generalist for their Brisbane offices. The role involves providing in-person IT support, managing hardware, and ensuring technology is functional for new users and office events. The ideal candidate will have strong customer service skills and experience with various IT systems.

Qualifications

• 2 years on Service Desk or equivalent.
• Experience troubleshooting and resolving hardware issues.

Responsibilities

• Assist with all in-person technology assistance.
• Manage the delivery and return of hardware.
• Provide training to end users as required.

Skills

Customer Service

Interpersonal Skills

Troubleshooting

Education

Service Desk Experience

Tools

Office 365

Active Directory

Azure Active Directory

Fresh Service

Print Servers

Job description

MedHealth Brisbane City, Queensland, Australia

MedHealth Brisbane City, Queensland, Australia

MedHealth are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.

MedHealth are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.

Job Description

Are you a diligent and accountable IT generalist wanting to be the face of IT in our MedHealth offices across Brisbane, QLD?

The Tech Bar Support role with MedHealth is an autonomous role which will see the successful candidate using their strong IT knowledge and skills to provide excellent in-person support for all IT queries. They will be first point of contact for all office technology ranging from TV’s, meeting and consultant rooms to personal devices such as laptops and mobile phones. This role is also integral in the onboarding experience, ensuring everything is ready to go for new starters on Day One.

Key Duties

• Assist with all in-person technology assistance
• Complete New User account creation and deletion
• Manage the delivery and return of hardware, including troubleshooting
• Ensure all Meeting rooms and office technology is functional
• Provide training to end users as required by the business
• Support all key events and functions requiring technology
• Assist in investigating, analysing and resolving hardware problems including hardware repairs, maintenance, technical assistance and support
  
  

Qualifications

• 2 years on Service Desk or equivalent
• 1+ years providing new user support, including creating accounts, onboarding, hardware and software deployment
• In-person support for Teams meeting rooms and related equipment
• Experience troubleshooting and resolving hardware issues
• Experience with Office 365 and Windows
• Knowledge and experience with ITIL
• Exposure to Fresh Service or similar ticketing system
• Knowledge and working experience with Active Directory, Azure Active Directory and Print Servers
• Proven experience supporting printers, both in-person and remotely
• Excellent customer service and interpersonal skills
  
  

Additional Information

This role will allow the candidate to start their day at a different office daily, servicing several of our brands in-person across Brisbane, including Ann Street CBD, and North Lakes, as well as ad hoc visits to other sites.

Our IT team sits across Australia with Head Office based in Melbourne.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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