Operations Team Member

JB Hi-Fi; Ipswich City; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration

12 weeks paid parental leave

Employee Assistance Program

Job summary

A leading retail company in Ipswich City is seeking an Operations Team Member to deliver effective store operations in support of a sales-focused culture. Ideal candidates will excel in customer service and inventory management. Opportunities for growth and development within the company are available. This full-time role offers a dynamic work environment with several perks including parental leave and employee assistance programs.

Qualifications

• Ability to consistently achieve results, even under tough circumstances.
• Uses feedback to gain insight into personal strengths.
• Demonstrates a customer-centric approach in all tasks.

Responsibilities

• Deliver effective store administration following standard procedures.
• Contribute to financial performance through inventory management.
• Work collaboratively to resolve customer complaints.

Skills

Customer Focus

Drives Results

Self-Awareness

Job description

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Company Description

At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

Company Description

At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Great careers start at The Good Guys – begin your journey with us today.

Why join The Good Guys?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.
  
  

Job Description

Reporting to the Operations Manager, the Operations Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.

Key Responsibilities

• Deliver effective store administration in line with standard procedures, including:
• Cash handling and banking integrity
• Tendering transactions
• Systems access and data integrity
• Store web sales and extended warranty claims
• Telephone management and enquiries
• Marketing and promotional activity
• Contribute to financial performance through effective inventory management and management of controllable expenses
• Manage all sales channel fulfillment in line with procedures
• Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required
• Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation
• Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.
  
  

Qualifications

Key Competencies for Success in This Role

• Customer Focus- Does everything through eyes of the customer.
• Drives Results- Consistently achieves results, even under tough circumstances.
• Demonstrate Self-Awareness- Uses feedback and reflection to gain insight into personal strengths and weaknesses.
  
  

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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