Tech Admin: Microsoft 365, SharePoint & AI

WA Primary Health Alliance - WAPHA

Australia

On-site

AUD 94,000 - 101,000

Full time

10 days ago

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Job summary

WA Primary Health Alliance - WAPHA is seeking a Technical Administrator to oversee the admin, maintenance and continuous improvement of Microsoft stack technologies, with emphasis on 365, SharePoint Online, Power Platform and Copilot Studio agents. You will also assist with Jira and other workload tools while supporting web platforms and AI-enabled solutions.

The role focuses on gathering requirements, configuring solutions, testing deployments and providing junior admin support, with governance

Qualifications

Relevant tertiary qualification, training, or equivalent practical experience in information technology, digital platforms or a related field.
Demonstrated knowledge of security, privacy, data protection and governance practices relevant to Microsoft technologies (Microsoft 365, SharePoint, Power Platform, Copilot Studio).
Demonstrated experience with Microsoft product administration, maintenance and support.
Working knowledge of generative and agentic AI principles, administration, and support.
Troubleshooting routine technical issues, documenting actions taken, and following support procedures.

Responsibilities

Assist with gathering stakeholder requirements, documenting needs and supporting the configuration of key technologies including Microsoft 365 and Power Platform solutions (Power Apps, Power Automate, Power BI and Copilot Studio agents).
Support SharePoint Online administration, including site/page updates, lists, libraries, permissions, metadata, access reviews and hub/site navigation updates.
Assist with CMS updates, content publishing, accessibility checks, and escalation of technical issues.
Assist with configuring, updating, testing, monitoring and documenting Power Apps, Power Automate flows, Power BI reports and related digital solutions.”
Support approved solution deployments across environments by testing changes, monitoring performance and stability, documenting outcomes and escalating issues where required.
Assist with Generative and Agentic AI administration, including maintaining knowledge sources, testing agent responses, monitoring usage and following responsible AI controls.
Support integrations between Microsoft 365, Power Platform, web platforms and third‑party apps by configuration, testing and issue documentation.
Provide ongoing junior administrator support for deployed digital solutions, including monitoring service requests and escalating complex problems.
Support governance, security and service quality through approved change, release, privacy, access and data protection processes.
Collaborate with senior engineering, specialist and Digital and Data staff to update, test, document and troubleshoot digital services across WAPHA.