Technical Administrator

WA Primary Health Alliance - WAPHA; Australia; Presencial; AUD 94.000 - 101.000; Jornada completa

Descripción de la vacante

WA Primary Health Alliance - WAPHA is seeking a Technical Administrator to oversee the admin, maintenance and continuous improvement of Microsoft stack technologies, with emphasis on 365, SharePoint Online, Power Platform and Copilot Studio agents. You will also assist with Jira and other workload tools while supporting web platforms and AI-enabled solutions.

The role focuses on gathering requirements, configuring solutions, testing deployments and providing junior admin support, with governance

Formación

• Relevant tertiary qualification, training, or equivalent practical experience in information technology, digital platforms or a related field.
• Demonstrated knowledge of security, privacy, data protection and governance practices relevant to Microsoft technologies (Microsoft 365, SharePoint, Power Platform, Copilot Studio).
• Demonstrated experience with Microsoft product administration, maintenance and support.
• Working knowledge of generative and agentic AI principles, administration, and support.
• Troubleshooting routine technical issues, documenting actions taken, and following support procedures.

Responsabilidades

• Assist with gathering stakeholder requirements, documenting needs and supporting the configuration of key technologies including Microsoft 365 and Power Platform solutions (Power Apps, Power Automate, Power BI and Copilot Studio agents).
• Support SharePoint Online administration, including site/page updates, lists, libraries, permissions, metadata, access reviews and hub/site navigation updates.
• Assist with CMS updates, content publishing, accessibility checks, and escalation of technical issues.
• Assist with configuring, updating, testing, monitoring and documenting Power Apps, Power Automate flows, Power BI reports and related digital solutions.”
• Support approved solution deployments across environments by testing changes, monitoring performance and stability, documenting outcomes and escalating issues where required.
• Assist with Generative and Agentic AI administration, including maintaining knowledge sources, testing agent responses, monitoring usage and following responsible AI controls.
• Support integrations between Microsoft 365, Power Platform, web platforms and third‑party apps by configuration, testing and issue documentation.
• Provide ongoing junior administrator support for deployed digital solutions, including monitoring service requests and escalating complex problems.
• Support governance, security and service quality through approved change, release, privacy, access and data protection processes.
• Collaborate with senior engineering, specialist and Digital and Data staff to update, test, document and troubleshoot digital services across WAPHA.

Conocimientos

Customer service

Documentation

Communication

Problem solving

Troubleshooting

Attention to detail

Educación

Relevant degree in IT or related field

Herramientas

Jira

Microsoft 365 Admin

SharePoint Online

Power BI

Power Apps

Power Automate

Copilot Studio

Descripción del empleo

At WA Primary Health Alliance (WAPHA), we are dedicated to transforming and sustaining primary health care across Western Australia. As one of the 31 Primary Health Networks (PHNs) in Australia, we proudly manage three PHNs, guided by our 2023 - 2026 Strategic Plan. Since our establishment in 2015, we've been committed to strengthening primary care through innovative partnerships and a 'one health system' approach, ensuring better access to services and improved health outcomes.

Our work focuses on:

• Supporting general practices to deliver top-quality patient care.
• Funding local primary health services tailored to community needs.
• Connecting local services to simplify the health care system.
• Leading system-wide reform for long-term impact.

As an organisation that thrives in a dynamic environment, we embrace change and seek team members who are adaptable and flexible in their approach.

We are proud to be an inclusive organisation, welcoming applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people from diverse cultures, and people living with disabilities.

About The role

The Technical Administrator is responsible for the administration, maintenance and continuous improvement of key Microsoft stack technologies, with a focus on Microsoft 365, SharePoint Online, Power Platform, Copilot and related tools. The role also works to support administration, maintenance and continuous improvement of other technologies used at WAPHA, including workload tools (e.g. Atlassian Jira), web content platforms, online SaaS and PaaS tools, and generative or agentic AI tools embedded into third-party solutions.

Salary: Band 4 ($94,433.68 - $101,495.87) Plus 12% Superannuation

Key tasks and responsibilities:

• Assist with gathering stakeholder requirements, documenting needs and supporting the configuration of key technologies including Microsoft 365 and Power Platform solutions, including Power Apps, Power Automate, Power BI and Copilot Studio agents.
• Support SharePoint Online administration, including site and page updates, list and library configuration, permission updates, metadata maintenance, access reviews, content publishing support and hub/site navigation updates.
• Support routine web content and web engineering tasks, including CMS updates, content publishing, link checks, accessibility checks, responsive page testing and escalation of technical issues.
• Assist with configuring, updating, testing, monitoring and documenting Power Apps, Power Automate flows, Power BI reports and related digital solutions under guidance.
• Support approved solution deployments across environments by testing changes, monitoring performance and stability, documenting outcomes and escalating issues where required.
• Assist with Generative and Agentic AI administration, including maintaining approved knowledge sources, testing agent responses, monitoring usage, recording issues, supporting prompt updates, following responsible AI controls and escalating risks.
• Support approved integrations between Microsoft 365, Power Platform solutions, web platforms, third-party applications and APIs by assisting with configuration, testing, troubleshooting and issue documentation.
• Provide ongoing junior administrator support for deployed digital solutions, including monitoring service requests, troubleshooting routine issues, recording support notes and escalating complex problems.
• Support governance, security and service quality practices by following approved change, release, privacy, access, data protection and documentation processes.
• Work collaboratively with the senior engineering, specialist and other Digital and Data staff to update, test, document and troubleshoot digital services across WAPHA.

About you

To be considered for this role, candidates must meet the following selection criteria:

Essential experience and education

• Relevant tertiary qualification, training, or equivalent practical experience in information technology, digital platforms or a related field.
• Demonstrated knowledge of security, privacy, data protection and governance practices relevant to Microsoft technologies, (e.g. Microsoft 365, SharePoint, Power Platform, Copilot Studio, etc.).
• Demonstrated experience with Microsoft product administration, maintenance and support.
• Working knowledge of generative and agentic AI principles, administration, and support.
• Demonstrated ability to troubleshoot routine technical issues, document actions taken, follow support procedures and elevate complex or high-risk matters through agreed support channels.
• Experience using service management or work tracking tools, such as Atlassian/Jira or equivalent, to record, update and monitor incidents, service requests and support tasks.
• Strong customer service, communication and documentation skills, with the ability to support staff, explain routine technical matters clearly and maintain accurate support notes.

Preferred knowledge and skills

• Experience in administration and support of Microsoft Azure, Power Platform, SharePoint Online and Power BI.
• Knowledge or experience supporting relevant technologies within a healthcare-specific context.
• Problem solving and root cause identification skills, with the ability to work flexibly and adapt to changing priorities.