Team Manager Housing Operations

Victorian Government - Department of Families, Fairness, and Housing; Ballarat; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Housing Team Manager role in Ballarat leads operational housing services across the Central Highlands, guiding staff and coordinating service delivery to reduce vacancies and sustain tenancies.

You will oversee maintenance coordination, early intervention strategies, and client support while building strong relationships with peers and stakeholders to achieve organisational goals.

Qualifications

• Experience leading a team in a public sector or community service setting.
• Ability to develop and implement operational plans to improve housing services.
• Strong communication and relationship-building with stakeholders.

Responsibilities

• Lead a housing services team to deliver quality client services in the Central Highlands.
• Coordinate resources and outputs to meet service delivery goals.
• Supervisor responsibilities include staff development, performance management and ensuring compliance.
• Foster positive relationships with peers and external partners to support program objectives.

Skills

Leadership

People management

Stakeholder engagement

Education

Degree in public administration or related field

Tools

MS Office

Job description

THE ROLEThe Housing Team Manager directly manages the operational, planning, coordination and delivery of quality housing services across the Central Highlands Area through supervision and providing leadership and direction to staff in the Housing team.The role oversees the management of public housing with a priority in reducing vacancies, facilitating maintenance and sustaining tenancies, incorporating early intervention strategies such as regular and early home visiting and support to tenancies identified as being at risk. The Team Manager manages and coordinates the operational requirements of Housing Services, managing, leading and supporting the team to deliver quality client services.ACCOUNTABILITIES INCLUDELead a team in providing or contributing to authoritative and expert advice and recommendations consistent with organisational goals and values.Manage the allocation of resources within and the outputs required of the work area to achieve service delivery goals and expectations.Effectively supervise and provide leadership to a team of employees by:leading and supporting individuals to achieve their potential and contribution to organisational goals and outcomesmodelling behaviours integral to good people management and departmental valueswhere relevant, managing and monitoring specific improvement objectives in annual improvement plans relating to the area of responsibilitypro-actively building and maintaining positive relationships with peers and stakeholders across the organisation.Please open the position description to read more.HOW TO APPLYApplicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)Please apply to submit your interest in this position.