Team Leader - Support Workers

ADSSI Limited; Central Coast; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging

Meal & entertainment card

Flexible working arrangements

Learning & development

Employee Assistance Program (EAP)

ADSSI Day

Job summary

ADSSI Limited is seeking an experienced Team Leader – Support Workers to lead a large in-home support team based in Tuggerah. You will oversee approximately 80 community-based Support Workers, with an Assistant Team Leader structure, focusing on building an engaged, capable and accountable workforce delivering safe, high-standard services.

Successful applicants will bring proven leadership, experience in aged care or disability services, and a Diploma or equivalent qualification.

Qualifications

• Proven experience leading and managing teams, with performance management.
• Experience in aged care, disability or community services with person-centred care.
• Diploma qualification in aged care, disability, health or related field.
• Strong communication, problem solving and conflict resolution skills.
• Understanding of workforce compliance, quality and safety requirements.
• Knowledge of NDIS Practice Standards and Worker Screening is highly regarded.

Responsibilities

• Lead, coach and mentor Support Workers and maintain a positive team culture.
• Manage staff performance, conduct performance conversations.
• Oversee recruitment, induction, training and ongoing workforce development.
• Monitor workforce capacity, availability and compliance requirements.
• Provide leadership in managing incidents, complaints and operational escalations.
• Collaborate with internal teams to support service quality and positive client outcomes.

Skills

Team leadership

Performance management

Staff development

Aged care experience

Disability/community services

Communication

Conflict resolution

Education

Diploma in aged care / disability / health or related field

Job description

Hunter Recruitment Group is partnering with ADSSI Limited to recruit an experienced Team Leader – Support Workers to join their In-home Support team based in Tuggerah.

ADSSI is a well established not-for-profit organisation delivering aged care, disability and community support services across the Central Coast and Hunter regions. Their services help people remain safe, independent and connected within their own homes and communities.

About the Role

This is an exciting opportunity for an experienced, people focused leader to take ownership of a large and established team. You will oversee approximately 80 community based Support Workers, with the support of an Assistant Team Leader structure.

Your focus will be on building a capable, engaged and accountable workforce while ensuring services are delivered safely, efficiently and to a high standard.

Key responsibilities include:

• Lead, coach and mentor Support Workers, fostering a positive and supportive team culture.
• Manage staff performance, workplace concerns and challenging conversations with confidence and professionalism.
• Oversee recruitment, induction, training and ongoing workforce development.
• Monitor workforce capacity, availability and compliance requirements.
• Provide leadership and guidance in managing incidents, complaints and operational escalations.
• Collaborate with internal teams to support service quality, continuous improvement and positive client outcomes.

About You

We're looking for an experienced leader who genuinely enjoys working with people and knows how to balance empathy and approachability with accountability.To be successful, you will bring:

• Demonstrated experience leading and managing teams, including performance management and staff development.
• Experience in aged care, disability or community services, with an understanding of person centred care.
• A relevant Diploma qualification in aged care, disability, human resources, health or a related field, and/or equivalent experience.
• Strong communication, problem solving and conflict resolution skills.
• Confidence managing competing priorities within a busy operational environment.
• An understanding of workforce compliance, quality and safety requirements.
• Knowledge of aged care workforce requirements, NDIS Practice Standards and Worker Screening will be highly regarded.

The successful applicant will be required to satisfactorily complete all relevant pre-employment screening and compliance checks, including police and worker screening checks, verification of working rights and any required medical assessments.

Why Join ADSSI?

ADSSI know their people are their greatest strength, and they invest in creating a workplace where you can grow, feel supported, and do meaningful work every day.

Benefits include:

• Up to $15,900 tax-free salary packaging annually, Additional $2,600 meal & entertainment card
• Flexible working arrangements
• Ongoing learning, development and career progression opportunities
• Employee Assistance Program (EAP)
• Paid ADSSI Day each yearSupportive leadership and genuinely collaborative culture
• Opportunity to make a meaningful impact in your local community

Hunter Recruitment Group is proud to partner with ADSSI Limited and welcomes applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability and people from culturally and linguistically diverse communities.

We acknowledge the Traditional Custodians of the lands on which ADSSI operates and pay our respects to Elders past and present.