Team Leader - Revenue Operations

Women's; Melbourne; On-site; AUD 114,000 - 115,000; Full time

Benefits offered by this job

Salary packaging benefits

Wellness initiatives

Public transport access at doorstep

Onsite facilities

Breastfeeding rooms and daycare nearby

Mentoring and career development

Job summary

The Royal Women’s Hospital in Parkville, Melbourne, seeks a Team Leader, Revenue Operations to supervise the Revenue Operations team and ensure accurate invoicing, debt follow-up and compliant billing processes.

You will manage external debt referrals, payment plans and financial hardship assessments while maintaining strong internal controls and patient experience across revenue pathways.

Qualifications

• Experience leading and developing teams in revenue, billing or healthcare administration.
• Strong analytical, problem-solving and organisational skills.
• Exceptional stakeholder management and communication abilities.

Responsibilities

• Lead and support the Revenue Operations team, coordinating daily workflows and service delivery.
• Monitor billing performance, debt recovery and accounts receivable, achieving DH debtor day targets.
• Drive continuous improvement by analysing revenue, auditing processes and partnering with stakeholders.

Skills

Revenue operations

Accounts receivable

Healthcare administration

Leadership

Stakeholder management

Job description

The Royal Women’s Hospital is one of Australia’s oldest and most distinguished tertiary hospitals dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women’s health. Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

• Parkville location, with multiple public transport options available
• $113,793 – 114,382 + salary packaging + super + 5 weeks annual leave

• Full time, ongoing role
• Parkville location, with multiple public transport options available
• $113,793 – 114,382 + salary packaging + super + 5 weeks annual leave

About The Team

The Revenue Operations team, within the Finance department, is responsible for the accurate collection and identification of patient classifications and the subsequent billing, sundry debtor billing, debtor follow up and reconciliation of this activity across the Royal Women’s Hospital. The team works cohesively to ensure a professional patient/client experience through the various revenue pathways utilising up to date data and processes whilst always being open to identify opportunities for improvement.

About The Role

As an Team Leader, Revenue Operations you will report directly to the Manager, Revenue Operations and has responsibility for the supervision of the Revenue Operations team. This involves the accurate and timely generation and dispatch of invoices, management of debt follow-up and escalation of issues that prevent payment. The role encompasses safeguarding the integrity of billing information within the billing systems and fostering the ongoing development of efficient and effective processes, while ensuring the establishment and maintenance of a robust internal control environment for billing and accounts processes. A key function of the role is to manage external debt collection agency referrals, requests for payment plans and financial hardship assessments and keeping debtor days under Department of Health (DH) target.

A Regular Day Will See You

• Lead and support the Revenue Operations team, coordinating daily workflows, developing staff capability, and ensuring a high standard of service delivery across patient and sundry debtor billing activities.
• Monitor billing, debt recovery and accounts receivable performance, ensuring invoices are raised accurately and on time, outstanding debts are actively managed, and Department of Health debtor day targets are achieved.
• Drive continuous improvement by analysing revenue performance, conducting audits, strengthening processes and controls, and partnering with key stakeholders to enhance operational efficiency and patient experience.

About You

You’re a proactive and collaborative leader who enjoys supporting others to succeed. You bring a strong background in patient billing, revenue operations or accounts receivable, along with the ability to build positive relationships, solve problems, and drive continuous improvement. You lead with integrity, communicate with confidence, and are passionate about delivering outstanding service to patients, colleagues and stakeholders.

You’ll Bring With You

• Experience leading and developing high-performing teams in a revenue, billing, accounts receivable or healthcare administration environment.
• Strong analytical, problem-solving and organisational skills, with the ability to manage competing priorities and meet deadlines.
• Exceptional stakeholder management and communication skills, with a commitment to delivering excellent customer service and fostering collaborative working relationships.
• A continuous improvement mindset and a passion for identifying opportunities to enhance processes, systems and team performance.
• Demonstrated experience in patient billing within a Victorian public health service, or a similar complex revenue environment.

Our Benefits

At the Women’s you will enjoy a culture that is collaborative, supportive and passionate about learning. We have a strong sense of purpose, and engage in meaningful work every day. We offer our people a range of rewarding benefits, including:

• Up to $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
• A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program
• Public transport options at our doorstep and end of trip facilities for cyclists
• Onsite post office, eateries, retail stores and library services
• Breastfeeding and pumping rooms, and a range of daycare centres nearby
• Mentoring, learning and career development opportunities
• Five weeks annual leave, 17.5% leave loading, monthly ADO’s and purchased leave options

Inclusion and belonging

The Women’s celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles. We are committed to gender equity principles, and our people have an awareness of and sensitive approach to violence against women and family violence matters. We are proudly Breastfeeding Association accredited and, as a child safe organisation, have a strong commitment to child safety and wellbeing.

Join us!

All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC) and a valid Working with Children Check. Clinical staff are required to be vaccinated against, or demonstrate immunity to, COVID-19, influenza, and a range of other diseases.

Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, or if you require an accessible copy of the position description, you are most welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

For more information, please view the Position Description for this role.

For a confidential discussion, please contact Grace Keenan on [phone] or [e-mail].

Application closing date: 24 November 2025