Operational Transformation Lead - Ambulatory Services

Royal Women's Hospital; Melbourne; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Salary packaging benefits

Wellness initiatives program

Public transport convenience at door

Onsite facilities and services

Five weeks annual leave + leaveloading

Job summary

The Royal Women’s Hospital is seeking an Operational Transformation Lead – Ambulatory Services to drive redesign and transformation across ambulatory services. You will collaborate with clinical, operational and executive stakeholders to develop future-focused service models, implement sustainable improvements, and deliver high-quality, patient-centred care.

A senior leadership role, you will oversee service reviews, diagnostic analyses and implementation activities to improve access,

Qualifications

• Experience leading complex healthcare transformation initiatives.
• Strong clinical operational knowledge with ability to engage diverse stakeholders.
• Proven ability to translate strategy into practical change and measurable benefits.

Responsibilities

• Lead the transformation of ambulatory services, overseeing service reviews, redesign initiatives, and implementation activities to improve access, efficiency, and patient outcomes.
• Analyse service performance and patient flow, identifying opportunities to reduce delays, improve access pathways, optimise capacity and enhance the patient experience.
• Engage and collaborate with clinical, operational and executive stakeholders, facilitating workshops, co-design activities and change initiatives to drive sustainable service improvements.
• Monitor project delivery and governance, managing risks, tracking benefits, preparing reports and providing strategic recommendations to support informed decision-making and successful implementation outcomes.

Skills

Strategic leadership

Stakeholder engagement

Change management

Healthcare transformation

Job description

Operational Transformation Lead - Ambulatory Services

• Full time (1.0 FTE) fixed term role until December 2027
• Parkville location, with multiple public transport options available

The Royal Women’s Hospital is one of Australia’soldest and most distinguishedtertiary hospitals dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women’s health. Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

About the team

The Operational Transformation Team provides strategic leadership, capability and support at the Women’s, in the Chief Operating Officer (COO) Directorate.

The area is responsible for leading the COO Directorate transformation and optimisation agenda, supporting delivery of the Strategic Plan, driving operational excellence, strengthening accountability and governance, embedding continuous improvement, enabling evidence-based decision making and ensuring the area is positioned to respond effectively to future healthcare challenges and opportunities.

The Operational Transformation Team leads optimisation programs including:

• Improvement and operating model redesign
• Service review and reform opportunities
• Performance improvement initiatives
• Operational governance and accountability frameworks
• Benefits realisation and performance management
• Supporting analytics and performance intelligence
• Innovation and system reform initiatives

About the role

The Operational Transformation Lead – Ambulatory Services is a senior leadership role responsible for driving the redesign and transformation of ambulatory services across the organisation. Leading complex service reform initiatives, the role works closely with clinical, operational, and executive stakeholders to develop future-focused service models, implement sustainable improvements, and deliver high-quality, efficient and patient-centred care.

A regular day will see you:

• Lead the transformation of ambulatory services, overseeing service reviews, redesign initiatives, and implementation activities to improve access, efficiency, and patient outcomes.
• Analyse service performance and patient flow, identifying opportunities to reduce delays, improve access pathways, optimise capacity and enhance the patient experience.
• Engage and collaborate with clinical, operational and executive stakeholders, facilitating workshops, co-design activities and change initiatives to drive sustainable service improvements.
• Monitor project delivery and governance, managing risks, tracking benefits, preparing reports and providing strategic recommendations to support informed decision-making and successful implementation outcomes.

About you

You are a strategic and collaborative leader with significant experience driving complex healthcare transformation initiatives. Combining strong clinical operational knowledge with exceptional stakeholder engagement skills, you thrive in navigating ambiguity, influencing change and delivering sustainable improvements that enhance access, efficiency and patient outcomes.

You’ll bring with you:

• Demonstrated experience leading complex service reform, operational improvement, and transformation projects within a healthcare environment, with a strong understanding of ambulatory and non-admitted service operations.
• Proven ability to analyse data, undertake current-state diagnostics and translate evidence into practical future-state service models, implementation plans and measurable benefits.
• Strong project and change management capability, with experience managing scope, risks, budgets, dependencies and competing priorities within formal governance frameworks.
• Exceptional communication, facilitation and stakeholder engagement skills, with the ability to build trusted relationships, lead co-design activities and influence outcomes across clinical, operational and executive teams.

At the Women’s you will enjoy a culture that is collaborative, supportive and passionate about learning. We have a strong sense of purpose, and engage in meaningful work every day. We offer our people a range of rewarding benefits, including:

• Up to $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
• A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program
• Public transport options at our doorstep and end of trip facilities for cyclists
• Onsite post office, eateries, retail stores and library services
• Breastfeeding and pumping rooms, and a range of daycare centres nearby
• Mentoring, learning and career development opportunities
• Five weeks annual leave, 17.5% leave loading, monthly ADO’s and purchased leave options
• Flexible, hybrid working arrangements

Inclusion and belonging

The Women’s celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles. We are committed to gender equity principles, and our people have an awareness of and sensitive approach to violence against women and family violence matters. We are proudly Breastfeeding Association accredited and, as a child safe organisation, have a strong commitment to child safety and wellbeing.

All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC) and a valid Working with Children Check. Clinical staff are required to be vaccinated against, or demonstrate immunity to, COVID-19, influenza, and a range of other diseases.