Team Leader - Housing Support

RSL Queensland; City of Brisbane; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Salary packaging

Novated leasing

Three gifted days of leave over Xmas

Tailored learning and leadership dev

Job summary

RSL Queensland is seeking an experienced leader to head the Veteran Homelessness Programme in Stafford, Brisbane Northside. You will manage a team of Housing Support Practitioners, carry a small personal caseload and represent services within the veteran community.

The role is permanent and full-time, with responsibility across multiple locations and regular regional travel. A degree in Social Work or related field, and leadership experience are essential.

Qualifications

• A degree in Social Work, Human Services, Health Sciences or similar, eligible for PACFA, AASW or AHPRA membership.
• 2–3+ years' experience as a team leader or in a leadership role.
• Strong experience in person-centred, strengths-based case management.

Responsibilities

• Lead, coach and supervise a team of Housing Support Practitioners.
• Review and approve case plans, and lead case reviews and case conferences.
• Manage caseloads fairly and monitor risk, compliance and service quality.
• Deliver person-centred housing support to a small caseload.
• Build partnerships with DVA, housing providers, community groups and ex-service organisations.

Skills

Team leadership

Case management

Communication

Empathy

Education

Social Work degree

PACFA/AASW/AHPRA eligibility

Job description

About the role

Lead the team behind RSL Queensland's Veteran Homelessness Programme, which supports veterans and their families who are at risk of, or experiencing, homelessness or financial hardship. Reporting to the Wellbeing Manager, you'll manage Housing Support Practitioners day to day. You'll also hold a small caseload of your own and represent our services in the veteran community.

This permanent, full-time role is based in Stafford on Brisbane's Northside, you'll lead staff in more than one location, so the role involves regular regional travel.

What you'll do

• Lead, coach and supervise a team of Housing Support Practitioners
• Review and approve case plans, and lead case reviews and case conferences
• Manage caseloads fairly and monitor risk, compliance and service quality
• Deliver person-centred housing support to a small caseload
• Build partnerships with DVA, housing providers, community groups and other ex-service organisations

What you'll bring

• A degree in Social Work, Human Services, Health Sciences or similar, eligible for PACFA, AASW or AHPRA membership
• 2–3+ years' experience as a team leader or in a leadership role
• Strong experience in person-centred, strengths-based case management
• Empathy, professionalism and sound judgement in sensitive situations
• A current Queensland C class driver's licence and the ability to travel

Experience in a specialist homelessness or community service, or an understanding of the ADF environment, is highly regarded.

Benefits

• Salary packaging up to $15,900 a year, plus extra tax-saving benefits
• Novated leasing
• Three gifted days of leave over Christmas
• Tailored learning and leadership development
• Study assistance and study leave for approved courses
• Access to a discounts hub across hundreds of Australian retailers

About the company

For more than 100 years, RSL Queensland has supported veterans and their families through care, commemoration and camaraderie. As Queensland's largest ex-service organisation, we deliver wellbeing, housing, compensation and employment support across the state. Our work is funded by the Dream Home Art Union, Australia's largest and most successful not-for-profit prize home lottery.