District Administration Assistant

RSL Queensland; Townsville City; On-site; AUD 24,000 - 40,000; Part time

Job summary

RSL Queensland is seeking a part-time, office-based Customer Services Assistant to welcome visitors, respond to inquiries and coordinate meetings. This role sits in the League Services team, Monday to Friday.

You will use Word, Excel and Outlook daily, demonstrate exceptional communication and problem-solving, and support reporting, travel arrangements and event logistics for veterans and families.

Qualifications

• Exceptional customer service underpinned by strong written and verbal communication skills.
• Excellent knowledge and use of Microsoft Word, Excel and Outlook.
• Demonstrated solid interpersonal, oral, and written communication skills, with the ability to consult, communicate and problem solve effectively.
• Practical thinking and a self-starter mindset.
• The physical ability to bend & reach above the shoulders carrying 5–7 kg load.
• A current Australian drivers’ licence.
• Some travel and weekend work are required.

Responsibilities

• Ensure a high level of customer service to all stakeholders by welcoming all visitors on-site and managing each visit professionally
• Demonstrate professionalism and empathy in responding to inbound calls and queries as you refer and direct to the appropriate services/contacts
• Complete general office administrative duties and coordinate incoming deliveries
• Assist with the organisation of meetings, invitations and agendas, printing documents, catering, accommodation, travel, and follow up
• Assist in the preparation of monthly and quarterly reports
• Update directories, collect data and prepare reimbursement claims, policy and procedure updates, documents, and general correspondence for consideration
• Participate in District Activities and events as required.

Skills

Customer service

Communication skills

Interpersonal skills

Self-starter

Driver's license

Flexibility

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

RSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives that support veterans and their families. After more than a century, our purpose – to provide care, commemoration and camaraderie – is as strong as ever.

With Australia’s most successful prize home lottery backing us, we’re able to provide life-changing support services, fund world-first research, and use state-of-the-art tech to help more veterans in better ways.

Now, a little about the role:

Drive the efficient and stakeholder-focused provision of high-quality customer service as part of RSL Queensland’s League Services team. This is a Part-Time office-based role from Monday to Friday.

Key Accountabilities:

• Ensure a high level of customer service to all stakeholders by welcoming all visitors on-site and managing each visit professionally
• Demonstrate professionalism and empathy in responding to inbound calls and queries as you refer and direct to the appropriate services/contacts
• Complete general office administrative duties and coordinate incoming deliveries
• Assist with the organisation of meetings, invitations and agendas, printing documents, catering, accommodation, travel, and follow up
• Assist in the preparation of monthly and quarterly reports
• Update directories, collect data and prepare reimbursement claims, policy and procedure updates, documents, and general correspondence for consideration
• Participate in District Activities and events as required.

What’s required to succeed:

• Exceptional customer service underpinned by strong written and verbal communication skills
• Excellent working knowledge and use of Microsoft Word, Excel and Outlook
• Demonstrated solid interpersonal, oral, and written communication skills, with the ability to consult, communicate and problem solve effectively
• Practical thinking and a self-starter mindset
• The physical ability to bend & reach above the shoulders carrying 5–7 kg load
• A current Australian drivers’ licence
• Some travel and weekend work are required

Embracing collaboration and innovation, we work as one to lead the change veterans need. We’re not afraid to go the extra mile or seek better ways of doing things. We look out for each other; we value all voices and respect perspectives that may differ from our own; and everything we do, we do with heart.