VFWC Manager (Maroochydore)

RSL Queensland; Maroochydore; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging

Study support

Gifted Christmas leave

Employee discounts

Inclusive environment

Job summary

RSL Queensland seeks a Veteran and Family Wellbeing Centre Manager to lead daily operations and ensure coordinated, high-quality support for veterans, families, and Defence communities. You will oversee the Centre team, collaborate with service providers, and drive client-centred service delivery across a range of wellbeing and advocacy services.

In this role you’ll engage with ex-service organisations and government partners, manage risks and reporting, and continuously improve processes.

Qualifications

• Five or more years’ experience leading teams and managing service delivery.
• Strong stakeholder engagement and relationship management skills.
• Experience managing competing priorities in a complex environment.
• Operational, project and problem-solving capability.
• Strong written, verbal and reporting skills.
• Experience in community services, customer-focused support or centre management is highly regarded.
• Current open Australian driver licence.
• Blue Card, or the ability to obtain one.
• An understanding of the Defence and veteran community is desirable.

Responsibilities

• Lead and develop the Centre team
• Oversee daily operations, facilities and service delivery
• Coordinate client enquiries, support requests and referrals
• Connect clients with wellbeing, employment, accommodation and advocacy services
• Build strong relationships with ex-service organisations, government agencies and community partners
• Drive continuous improvement and client-centred practices
• Manage operational risks, compliance and reporting requirements

Skills

Leadership

Stakeholder engagement

Prioritization

Operations

Communication

Community services

Driver licence

Blue Card

Defence knowledge

Job description

As the Veteran and Family Wellbeing Centre Manager, you’ll lead the Centre’s daily operations and ensure veterans, their families and the wider Defence community receive coordinated, high-quality support.
Reporting to the Head of VFWC Operations, you’ll lead the local team and work closely with internal teams, service providers and community partners.

What you’ll do:

• Lead and develop the Centre team
• Oversee daily operations, facilities and service delivery
• Coordinate client enquiries, support requests and referrals
• Connect clients with wellbeing, employment, accommodation and advocacy services
• Build strong relationships with ex-service organisations, government agencies and community partners
• Drive continuous improvement and client-centred practices
• Manage operational risks, compliance and reporting requirements

About the role:

As the Veteran and Family Wellbeing Centre Manager, you’ll lead the Centre’s daily operations and ensure veterans, their families and the wider Defence community receive coordinated, high-quality support.
Reporting to the Head of VFWC Operations, you’ll lead the local team and work closely with internal teams, service providers and community partners.

What you’ll do:

• Lead and develop the Centre team
• Oversee daily operations, facilities and service delivery
• Coordinate client enquiries, support requests and referrals
• Connect clients with wellbeing, employment, accommodation and advocacy services
• Build strong relationships with ex-service organisations, government agencies and community partners
• Drive continuous improvement and client-centred practices
• Manage operational risks, compliance and reporting requirements

About you:

You’re an experienced, approachable leader who can balance operational priorities with empathy and care. You build trusted relationships, communicate confidently and create a positive environment where your team can deliver meaningful outcomes.

Skills and experience:

• Five or more years’ experience leading teams and managing service delivery
• Strong stakeholder engagement and relationship management skills
• Experience managing competing priorities in a complex environment
• Demonstrated operational, project and problem-solving capability
• Strong written, verbal and reporting skills
• Experience in community services, customer-focused support or centre management is highly regarded
• Current open Australian driver licence
• Blue Card, or the ability to obtain one
• An understanding of the Defence and veteran community is desirable

Why work for RSL QLD:

Join a supportive, purpose-driven organisation making a genuine difference in the lives of veterans and their families.
You’ll also enjoy:

• Salary packaging of up to $15,900 per year
• Professional development and study support
• Three additional days of gifted Christmas leave
• Employee discounts through our Benefits Hub
• An inclusive environment where all voices are valued