Engagement Officer

JobAdder Operations Pty; Mackay Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

Three gifted days off at Christmas

Learning and development opportunities

Study support

Job summary

RSL Queensland is seeking an Engagement Officer based in Mackay to strengthen relationships between District Offices and Sub Branches and to help volunteer-led groups access guidance and support.

The role focuses on community engagement within the veteran network, with regular travel across Central Queensland and occasional after-hours flexibility. You’ll work with veterans and their families, building partnerships and delivering positive outcomes.

Qualifications

• Background in stakeholder engagement or community development.
• Ability to build credibility with diverse stakeholders.
• Experience in volunteer-led environments.
• Current Driver Licence and Working with Children Card (or ability to obtain).

Responsibilities

• Build trusted relationships with RSL Sub Branch committees
• Support volunteer-led organisations to navigate local challenges
• Connect veterans and communities with relevant support services
• Influence positive outcomes through collaboration and partnership

Skills

Relationship-building

Stakeholder engagement

Communication

Independent work

Time management

Budget awareness

Microsoft Office

Driver Licence

Tools

Microsoft Office

Job description

Partner with RSL Sub Branch leaders across Central Queensland, helping strengthen local organisations & improve outcomes for veterans & their families.

23rd September, 2026

Why work at RSL Queensland?

For more than 100 years, we've supported veterans and their families through care, commemoration and camaraderie.

Powered by Australia's most successful prize home lottery, we're growing our impact across Queensland and creating meaningful opportunities for people who want to make a difference.

You’ll also enjoy:

• Salary packaging up to $15,900 per year, plus additional tax-saving benefits
• Three gifted days of leave at Christmas
• Tailored learning and development opportunities
• Study support and leave for work-related education

The role:

RSL Queensland works alongside more than 230 Sub Branches across the state, supporting the volunteers who serve their local veteran communities.

As an Engagement Officer, you'll strengthen relationships between District Offices and Sub Branches, helping volunteer-led organisations access the guidance, resources and support they need to operate effectively and deliver positive outcomes for veterans and their families. You will also focus heavily on community engagement in the veteran network.

What you'll do

• Build trusted relationships with RSL Sub Branch committees
• Support volunteer-led organisations to navigate local challenges
• Connect veterans and communities with relevant support services
• Influence positive outcomes through collaboration and partnership

This is a full-time permanent role based out of our RSL Central Queensland District Office in Mackay. Regular travel throughout the region is required, and occasional after-hours flexibility is essential.

About you:

You’re a confident relationship-builder who can influence without direct authority, navigate competing priorities and build credibility with a diverse range of stakeholders. You might come from stakeholder engagement, community development, local government, membership organisations, veterans' services or a similar relationship-driven environment.

We encourage applications from veterans, Reservists, people connected to the Defence community, and professionals from stakeholder engagement, community development, local government, membership organisations and the not-for-profit sector.

To succeed in this role, you’ll bring:

• ADF service, experience working with Defence personnel, or a strong understanding of the veteran community
• Strong stakeholder engagement, communication and relationship-building skills
• Experience working independently and managing competing priorities
• The ability to support volunteers and navigate complex stakeholder environments
• Confidence working with reports, budgets and Microsoft Office programs
• A current Driver Licence and Working with Children Card (or ability to obtain one)
• Flexibility to travel and occasionally work outside standard business hours

If you're passionate about supporting the organisations that make a difference in the lives of veterans and their families, we'd love to hear from you.