Team Leader Guardianship & U18 Student Welfare

Uniglobal Technologies; Melbourne; On-site; AUD 101,000 - 116,000; Full time

Job summary

Monash College is seeking a Team Leader, Guardianship & U18 Student Welfare to lead high-quality pastoral care for international students under 18. The role reports to the Associate Director, Student Support Services, and involves directing the Guardianship team, managing complex welfare matters, and ensuring compliant, supportive services across campuses.

The position focuses on safeguarding, transition to independent living, and collaboration with internal teams to deliver comprehensive

Responsibilities

• Lead and support the Guardianship team, providing direction, coaching, role clarity and feedback to ensure consistent, high-quality service delivery, including support for after-hours and emergency matters.
• Oversee the wellbeing, safety and transition of U18 students, developing and implementing effective processes, programs and initiatives that support their experience and successful transition to College.
• Manage complex student welfare matters and critical incidents, providing advice and support on sensitive issues including attendance, personal and welfare concerns, assessing risk, coordinating responses and ensuring appropriate escalation and follow-up.
• Build and maintain strong stakeholder relationships, including with students, parents, accommodation providers, agents and internal teams, ensuring timely and effective communication regarding significant student matters.
• Coordinate support for students at risk, including attendance monitoring and formal processes, working collaboratively with Student Success, Learning and Teaching, Student Administration, Counselling and other relevant teams.
• Coordinate U18 student programs and communications, including orientation, student support activities and culturally appropriate information across relevant communication channels.
• Oversee student records, reporting and data, ensuring accurate U18 records, incident reporting and data integrity, and using student data and insights to inform service planning, resourcing and continuous improvement.
• Manage accommodation and welfare matters, working with accommodation providers to address issues including curfew compliance, behaviour and student wellbeing, and ensuring appropriate follow-up.
• Maintain regulatory and legislative compliance, contributing to relevant policies, procedures and processes and maintaining a strong understanding of ESOS, the National Code and other applicable requirements.
• Drive continuous improvement, identifying opportunities to enhance processes, systems, service delivery and the U18 student experience, and making recommendations to strengthen the overall Guardianship function.

Job description

Australia — International Student Market

822K inbound students (2024) +10%

1. China 168K

2. India 128K

3. Nepal 57K

4. Vietnam 33K

5. Malaysia 26K

3 international branch campuses in Australia

Team Leader Guardianship & U18 Student Welfare Location: Primarily 750 Collins Street, Docklands, with work required across various Monash University campuses Employment Type: Full-Time Duration: Fixed Term, 12 Months Remuneration: $101,280.31 - $116,472.5 exclusive of superannuation About Us For 30 years, Monash College has provided over 90,000 students with a direct pathway to Monash University, one of the world’s top 50 universities, through Diplomas, Foundation Year, and English programs. As a fully owned subsidiary of Monash University, the College serves as the principal gateway to the University for students. The Opportunity Monash College is seeking an experienced and student-focused Team Leader, Guardianship & U18 Student Welfare to lead the delivery of high-quality pastoral care and support for our students under the age of 18. Reporting to the Associate Director, Student Support Services, you will play a key role in supporting students as they transition to independent living and learning. You will co-lead the Guardianship team and provide leadership, guidance and support in managing the unique needs of international students, including complex student matters, critical incidents and after-hours support. This is an opportunity to make a meaningful contribution to the wellbeing, safety and success of young people while working within a dynamic international education environment. As Team Leader, Guardianship & U18 Student Welfare, you will oversee the delivery of a comprehensive support service for U18 students, ensuring they receive appropriate pastoral care throughout their transition to adulthood and independent study. You will: Lead and support the Guardianship team, providing direction, coaching, role clarity and feedback to ensure consistent, high-quality service delivery, including support for after-hours and emergency matters. Oversee the wellbeing, safety and transition of U18 students, developing and implementing effective processes, programs and initiatives that support their experience and successful transition to College. Manage complex student welfare matters and critical incidents, providing advice and support on sensitive issues including attendance, personal and welfare concerns, assessing risk, coordinating responses and ensuring appropriate escalation and follow-up. Build and maintain strong stakeholder relationships, including with students, parents, accommodation providers, agents and internal teams, ensuring timely and effective communication regarding significant student matters. Coordinate support for students at risk, including attendance monitoring and formal processes, working collaboratively with Student Success, Learning and Teaching, Student Administration, Counselling and other relevant teams. Coordinate U18 student programs and communications, including orientation, student support activities and culturally appropriate information across relevant communication channels. Oversee student records, reporting and data, ensuring accurate U18 records, incident reporting and data integrity, and using student data and insights to inform service planning, resourcing and continuous improvement. Manage accommodation and welfare matters, working with accommodation providers to address issues including curfew compliance, behaviour and student wellbeing, and ensuring appropriate follow-up. Maintain regulatory and legislative compliance, contributing to relevant policies, procedures and processes and maintaining a strong understanding of ESOS, the National Code and other applicable requirements. Drive continuous improvement, identifying opportunities to enhance processes, systems, service delivery and the U18 student experience, and making recommendations to strengthen the overall Guardianship function. About You