U18 Student Welfare Lead – Guardianship & Wellbeing

Uniglobalcareers; Melbourne; On-site; AUD 101,000 - 116,000; Full time

Job summary

Monash College is seeking a Team Leader, Guardianship & U18 Student Welfare to lead high-quality pastoral care for international students under 18. The role reports to the Associate Director, Student Support Services, and involves directing the Guardianship team, managing complex welfare matters, and ensuring compliant, supportive services across campuses.

The position focuses on safeguarding, transition to independent living, and collaboration with internal teams to deliver comprehensive

Responsibilities

• Lead and support the Guardianship team, providing direction, coaching, role clarity and feedback to ensure consistent, high-quality service delivery, including support for after-hours and emergency matters.
• Oversee the wellbeing, safety and transition of U18 students, developing and implementing effective processes, programs and initiatives that support their experience and successful transition to College.
• Manage complex student welfare matters and critical incidents, providing advice and support on sensitive issues including attendance, personal and welfare concerns, assessing risk, coordinating responses and ensuring appropriate escalation and follow-up.
• Build and maintain strong stakeholder relationships, including with students, parents, accommodation providers, agents and internal teams, ensuring timely and effective communication regarding significant student matters.
• Coordinate support for students at risk, including attendance monitoring and formal processes, working collaboratively with Student Success, Learning and Teaching, Student Administration, Counselling and other relevant teams.
• Coordinate U18 student programs and communications, including orientation, student support activities and culturally appropriate information across relevant communication channels.
• Oversee student records, reporting and data, ensuring accurate U18 records, incident reporting and data integrity, and using student data and insights to inform service planning, resourcing and continuous improvement.
• Manage accommodation and welfare matters, working with accommodation providers to address issues including curfew compliance, behaviour and student wellbeing, and ensuring appropriate follow-up.
• Maintain regulatory and legislative compliance, contributing to relevant policies, procedures and processes and maintaining a strong understanding of ESOS, the National Code and other applicable requirements.
• Drive continuous improvement, identifying opportunities to enhance processes, systems, service delivery and the U18 student experience, and making recommendations to strengthen the overall Guardianship function.

Job description

Monash College is seeking a Team Leader, Guardianship & U18 Student Welfare to lead high-quality pastoral care for international students under 18. The role reports to the Associate Director, Student Support Services, and involves directing the Guardianship team, managing complex welfare matters, and ensuring compliant, supportive services across campuses.

The position focuses on safeguarding, transition to independent living, and collaboration with internal teams to deliver comprehensive