Team Leader - Gatehouse

Pickles Auctions; Sydney; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Extra leave

Annual bonus

Cash vouchers

Study assistance

Parental leave

Refer-a-friend bonus

Employee assistance program

Job summary

Pickles Auctions is seeking a Gatehouse Supervisor at our Milperra NSW branch to lead a busy admin hub, manage a high volume of calls, and drive WHS and contractor safety on site. You’ll own stock recording and optimise loading operations while delivering a top‑notch customer impression.

You will mentor the Gatehouse team, schedule around start times, and partner with operations to ensure smooth deliveries and collections.

Qualifications

• Proven experience leading a team in gatehouse/administration.
• Experience in warehouse/auction/logistics operations.
• Comfortable handling a high volume of calls while maintaining professional service.
• Strong understanding of workplace health and safety requirements.
• Proficient in data entry, reporting and using computer systems.

Responsibilities

• Lead, coach and motivate the Gatehouse team, setting priorities and supporting performance.
• Manage a high volume of calls, resolving customer, transport and site enquiries quickly and professionally.
• Oversee gatehouse administration and compliance, ensuring stock is recorded accurately.
• Run reports, identify issues and solve problems to keep operations on track.
• Drive WHS compliance for all movements, including safety inspections against monthly targets.
• Manage on-site contractors, inductions and safety paperwork.
• Oversee loading area to ensure stock is loaded and released safely.
• Collaborate with managers, admin and operations to keep deliveries running smoothly.

Skills

People management

Team leadership

Call handling

WHS knowledge

Data entry / reporting

Communication

Problem solving

Job description

• Enjoy extra leave + company bonus program
• Grow with us—real career progression opportunities
• Be part of a dynamic industry where no two days are the same

ABOUT THE ROLE

Permanent | Full-time | Monday–Friday | 8:00am–5:00pm
As Gatehouse Supervisor at our Milperra NSW branch, you’ll lead a team at the heart of a fast‑paced admin hub – managing a high volume of calls, gatehouse compliance, reporting and the day‑to‑day problem solving that keeps our site running. You’ll also own Workplace Health & Safety compliance for everything coming in and going out, manage contractors on site and oversee the loading area, all while giving every customer a great first impression of Pickles.

What you will do:

• Lead, coach and motivate the Gatehouse team, setting priorities and supporting performance across early and standard start times
• Manage a high volume of calls, resolving customer, transport and site enquiries quickly and professionally
• Oversee gatehouse administration and compliance, ensuring all incoming and outgoing stock is accurately recorded in our system
• Run reports, identify issues and solve problems to keep operations on track
• Drive Workplace Health & Safety compliance for all incoming and outgoing movements, including chain of responsibility and safety inspections against monthly targets
• Manage contractors on site, including inductions, documentation and safe work compliance
• Oversee the loading area, ensuring stock is loaded and released safely and efficiently
• Partner with managers, admin and operations staff to keep deliveries and collections running smoothly

ABOUT YOU

To be successful in this role, you will need to have the following skills and experience:

• Strong background in managing people, with proven experience leading, developing and motivating a team
• Supervisory or senior administration experience in a gatehouse, auction yard, warehouse, logistics or similar operational environment
• Comfortable handling a high volume of calls while juggling competing priorities
• Sound understanding of WHS, contractor management and chain of responsibility
• Confident using computer systems, running reports and entering data accurately
• Proactive problem solver who is process‑driven with strong attention to detail
• Clear communicator with a friendly customer service attitude who builds strong relationships

WHY WORK FOR PICKLES

Since 1964, Pickles has powered trusted marketplaces that bring people together, delivering value for our customers whilst remaining authentic. We are the Australian leaders in asset remarketing across industrial, motor vehicles, salvage, mining, oil & gas, agriculture industries and employ a broad team of specialists to make this happen.

Pickles offers a variety of employee benefits and programs that make being part of our team truly rewarding:

• Up to five extra days of leave each year and ability to earn an annual bonus after a qualifying period
• Cash vouchers and formal recognition awards
• Study assistance to support relevant courses or qualifications with robust career pathways available
• Paid parental leave for primary and secondary carers
• Bonus for referring talented people who join and succeed at Pickles
• Access to the employee assistance program for you and your family

We value diversity and inclusion and encourage Aboriginal and Torres Strait Islander peoples and those from diverse backgrounds to apply.

Only suitable candidates will be contacted. Reference and criminal history checks apply.
Internal applicants must have completed 6 months' probation.