Team Leader - Community Services

Lutheran-Services-Florid; Brisbane; On-site; AUD 75,000 - 78,000; Part time

Benefits offered by this job

Salary packaging

Discounts on Health Cover and more

Employee Assistance Program

Job summary

Lutheran Services is seeking a proactive Team Leader for Youth & Family Services in Woodridge, QLD. You will supervise case managers, coordinate services for young people at risk of homelessness, and drive quality practices within Bridges Reconnect.

Based at Bridges Reconnect, you’ll oversee day-to-day operations, manage a multidisciplinary team, and ensure compliance with safeguarding and standards while building partnerships to achieve positive outcomes.

Qualifications

• Relevant tertiary qualifications in Human Services or Social Work or similar.
• Experience in program coordination or team leadership in community services.
• Strong communication and client engagement skills.
• Proactive and supportive leadership style.
• Knowledge of safeguarding legislation.

Responsibilities

• Oversee day-to-day operations of the service, ensuring coordination and delivery of daily supports.
• Lead, supervise and mentor a multidisciplinary team, including onboarding and performance development.
• Coordinate complex caseloads including intake, referrals, assessments and risk management.
• Collaborate with clients, families and external providers to deliver individualised support.
• Drive service delivery improvement through frameworks, documentation and quality practices.
• Ensure compliance with policies and service standards and represent the service at forums.

Skills

Program coordination

Team leadership

Client engagement

Communication

Safeguarding knowledge

Education

Bachelor's degree in Human Services or Social Work

Job description

Team Leader - Community Services

Job No: BRRTLCS2624053 Location: Woodridge

Team Leader - Youth & Family Services

Lutheran Services is seeking a proactive and passionate Team Leader to join our Community Services division. You will work closely with case managers and service teams to support individuals achieve their goals.

Location: Bridges Reconnect, Woodridge - QLD

Employment Type: Max Term Part Time | Maternity Leave Cover | Until 10th Dec,27 | 60hrs Fortnight | Mon toThu 9.00am - 5.00pm

Remuneration Range: $54.50 - $56.97 ph +Super + Salary Packaging + Access to staff discounts & benefits

About The Role

Based at Woodridge, our Bridges Reconnect program provides support to young people between the ages of 12 and 18 who are at risk of homelessness.

• Oversee the day-to-day operations of the service, ensuring effective program coordination, case management and delivery of daily supports.
• Lead, supervise and mentor a multidisciplinary team of case managers, supporting staff onboarding, recruitment, performance and professional development.
• Coordinate complex caseloads and lead intake, referrals, assessments, risk management and individual goal-setting.
• Work collaboratively with clients, families, guardians and external providers to deliver responsive, individualised support and positive outcomes.
• Drive continuous improvement by developing and implementing service delivery frameworks, documentation and quality practices.
• Ensure compliance with organisational policies, legislative requirements and relevant service standards.
• Represent the service at relevant forums, building partnerships and advocating for the organisation’s mission and values.

About You

• Relevant tertiary qualifications in Human Services, Social Work, or similar
• Demonstrated experience in program coordination or team leadership in a community services setting
• Strong communication, team-building, and client engagement skills
• A proactive and supportive leadership style
• Knowledge of relevant safeguarding legislation

Essential

• Current QLD Driver’s Licence
• NDIS Worker Screening Check
• Working with Children Check (Blue Card)

Why You’ll Love Working With Us

• Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts: on Health Cover, Energy, Appliances, Holidays, and more.
• Employee Assistance Program for wellbeing support.
• Fitness Passport: Stay active with discounted gym memberships for you and your family.
• Ongoing Training & Development opportunities to grow your career

Lutheran Services is a not-for-profit organization with a proud 90-year history of providing exceptional care and support to communities across Queensland. Our services extend beyond aged care to include retirement living, home care, disability support, mental health, and family services, always placing the wellbeing of our residents and clients at the heart of everything we do.

At Bridges Reconnect, we provide support to young people between the ages of 12 and 18 who are at risk of homelessness. We help stabilise living situation and give young people the skills to build their own future through counselling, group work, mediation and practical support to the whole family.

About Us

We draw on our rich Lutheran tradition of caring for everyone - the individual, family and the community. We support older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship.

We are committed to providing safe, respectful and inclusive environments where our staff, residents, clients, children and young people are protected from harm. Safeguarding children is everyone's responsibility, and we promote a culture where the safety, wellbeing and rights of children are always a priority.

Together with the congregations that founded us, we've been serving Queenslanders since 1935. We are a not-for-profit organisation with more than 2,200 dedicated people, working across more than 20 sites from South-East to Central Queensland.