Service Delivery Team Lead

Lutheran-Services-Florid; Gympie Regional; Vor Ort; AUD 80.000 - 95.000; Vollzeit

Benefits dieser Stelle

Salary packaging

Employee discounts

Employee Assistance Program

Learning & development support

Zusammenfassung

Lutheran Services in Gympie, QLD, is seeking a Service Delivery Team Leader to guide a Home Care Support Worker team, ensuring high-quality, person-centred care and seamless rostering. The role involves leadership across operations, service delivery and compliance between Gympie and Kingaroy sites.

You will supervise staff, coordinate scheduling, and support continuous improvement while building strong client and team relationships in a purpose-driven organisation.

Qualifikationen

• Experience leading home care teams or similar
• Diploma in Aged Care or equivalent required
• Strong organisational and prioritisation abilities
• Experience with rostering and workforce coordination preferred
• Excellent communication and relationship-building skills
• Proactive, solutions-focused approach

Aufgaben

• Coach, mentor and develop Support Workers
• Foster a collaborative, high-performing team culture
• Support recruitment, onboarding and ongoing training
• Oversee rostering, scheduling and workforce planning
• Ensure services align with client care plans
• Support staff to deliver safe, respectful and professional care
• Monitor service quality and respond to client feedback
• Conduct supervision, observations and performance reviews
• Identify and implement process improvements
• Develop trusted relationships with clients, families and internal teams
• Act as a key contact for service-related queries and escalations
• Maintain accurate documentation and reporting
• Promote a safe working environment and WHS practices

Kenntnisse

Leadership

Communication

Organisational skills

Roster coordination

Ausbildung

Diploma in Aged Care

Jobbeschreibung

Service Delivery Team Lead - Gympie & Kingaroy

Job No:ZIGHCSDTL2623351 Location:Gympie

Service Delivery Team Leader – Home Care
Location: Zion - Gympie, QLD
Position: Full Time (office based) - requires regular travel between Gympie and Kingaroy Home Care sites
Remuneration: $41.39 p/hour + Super + Salary Packaging + Employee Discounts and Benefits

Lead a team. Make an impact. Deliver care that truly matters.

At Lutheran Services, we support our clients to live with dignity, independence and choice. We’re seeking an experienced and people-focused Service Delivery Team Leader to support the Service Manager in guiding our Home Care Support Worker team and ensuring every client receives high-quality, person-centred care.

This is your opportunity to combine leadership, operations and purpose in a role where what you do every day genuinely matters.

About the Role:

As a Service Delivery Team Leader, you’ll lead and support a team of Support Workers, focusing on their roles, duties and day-to-day responsibilities in delivery high quality Home Care services.

Working closely with the Service Manager and wider care team, you’ll ensure services are well-coordinated, compliant, and aligned to each client’s individual needs - all while building a positive and high-performing team culture.

Key Responsibilities:

Lead and support your team

• Coach, mentor and develop Support Workers
• Foster a collaborative, engaged and high-performing team culture
• Support recruitment, onboarding and ongoing training

Deliver high-quality, person-centred care

• Oversee daily operations and assist with rostering, scheduling and workforce planning
• Ensure services align with client care plans and expectations
• Support staff to deliver safe, respectful and professional care

Drive quality and continuous improvement

• Monitor service quality and respond to client feedback and concerns
• Conduct supervision, observations and performance reviews
• Identify and implement improvements to processes and outcomes

Build strong relationships

• Develop trusted relationships with clients, families and internal teams
• Act as a key point of contact for service-related queries and escalations

Ensure compliance and safety

• Maintain accurate documentation and reporting
• Promote a safe working environment and support WHS practices

About You:

You’re a confident and capable leader who thrives on supporting teams and delivering quality care.

You’ll bring:

• Previous leadership experience (within home care, aged care or community services)
• Diploma in Aged Care (or equivalent)
• Strong organisational skills and ability to manage competing priorities
• Experience in rostering, workforce coordination or service delivery
• Excellent communication and relationship-building skills
• A proactive, solutions-focused approach

You’ll also hold (or be willing to obtain):

• National Police Check

Why Join Lutheran Services?

• Be part of a purpose-driven organisation guided by our values of Empowerment, Integrity, Kindness and Innovation
• Join us at an exciting time — we’re on a 5-year growth journey, creating new opportunities, strengthening our services, and investing in our people
• Salary packaging – increase your take-home pay (up to $18,550 tax-free)
• Employee discounts– including health insurance, utilities, retail and more
• Employee Assistance Program– support for you and your family
• Learning & development support– grow your career and leadership capability

About Us

We draw on our rich Lutheran tradition of caring for everyone - the individual, family and the community. We support older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship.

We are committed to providing safe, respectful and inclusive environments where our staff, residents, clients, children and young people are protected from harm. Safeguarding children is everyone's responsibility, and we promote a culture where the safety, wellbeing and rights of children are always a priority.

Together with the congregations that founded us, we've been serving Queenslanders since 1935. We are a not-for-profit organisation with more than 2,200 dedicated people, working across more than 20 sites from South-East to Central Queensland.