Team Leader - Administration Services

The Friendly Society Private Hospital; Queensland; On-site; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 per yr

Meals & entertainment subsidy $2,650/​

Job summary

The Friendly Society Private Hospital in Bundaberg, QLD is seeking an experienced Team Leader – Administration Services to lead, support and guide the Administration team. You will coordinate the service area, manage rostering, training, processes and reporting, and ensure patient-focused service.

Key requirements include demonstrated leadership, ability to liaise with patients and staff, knowledge of hospital administration and medical terminology, and proficiency with rostering and patient

Qualifications

• Proven experience leading and motivating an administration team.
• Strong ability to engage with patients and staff to deliver high-quality service.
• High level knowledge of medical terminology and hospital administration practices.

Responsibilities

• Oversee fortnightly rostering and staff leave to maintain coverage.
• Provide orientation and training to new employees.
• Ensure administrative processes and procedures are reviewed and maintained.
• Monitor staff performance and provide mentoring and development.
• Maintain knowledge of health fund verifications and admission processes.
• Complete daily and monthly statistical reporting.

Skills

Team leadership

Roster management

Staff supervision

Customer service

Interpersonal skills

Independent work

Adaptability

Education

Business Management (tertiary)

Tools

WebPAS

Hospital management software

Job description

The Friendly Society Private Hospital – Bundaberg QLD

We are looking for an experienced Team Leader – Administration Services to lead, support and guide the Administration team. In this role, you will responsible for the coordination of the service area, including workflow management, staff supervision, and policy and procedure development.

Remuneration will depend on skills and experience the candidate brings to the role.

Key responsibilities include, but are not limited to:

• Oversee fortnightly rosters and manage staff leave and replacement staff to maintain service coverage
• Provide orientation and training to new employees
• Ensure administrative processes and procedures are regularly reviewed and maintained
• Monitor staff performance by guiding staff to reach and maintain a high level of performance and meet work goals, with additional mentoring to support their development
• Maintain current knowledge of health fund verifications and the hospital admission process to support the team
• Complete daily and monthly statistical reporting requirements

The Person

Strong emphasis will be placed on the applicant’s ability to demonstrate the organisation’s CORE values – Collaboration, Openness, Respect and Empowerment, as well as their ability to commit to and apply these values in the workplace.

To be considered for this opportunity, please submit a cover letter and detailed resume outlining how you meet the organisation’s values and the following key selection criteria:

• Demonstrated experience in leading and motivating a team, including rostering, performance management, coaching and development of staff
• Demonstrated ability to engage and effectively liaise with different types of patients and all levels of staff in order to build effective working relationships, ensuring the delivery of a high quality, patient-focused customer service
• High level knowledge of medical terminology and hospital administration practices and processes, including patient management systems
• Advanced computer literacy including knowledge of computerised rostering, patient management systems and relevant contemporary software packages (WebPAS desirable)
• Ability to work independently or within a team environment
• Demonstrated interpersonal skills and the ability to provide high level of customer service
• Tertiary qualifications in Business Management or similar (desirable)

It is a requirement that a current Police Check (issued within last 6 months) is provided as part of the pre-employment documentation.

The Benefits

As a part of The Friendlies team, you can access an extensive array of benefits such as attractive salary packaging options up to $15,900 annually towards household expenses and an additional $2,650 annually towards meals and entertainment expenses.

Find out more about why The Friendlies is a great place to work at https://thefriendlies.org.au.

Vaccine Preventable Diseases (VPD) Requirements

It is a mandatory condition of employment that some roles within our hospital require you to be vaccinated, and remain vaccinated during your employment, against some or all of the following vaccine preventable diseases; Measles, Mumps, Rubella, Varicella (Chicken Pox), Pertussis (Whooping cough), and Hepatitis. Mandatory vaccination requirements for this role will be discussed further with applicants throughout the application process.