Team Leader

Illawarra Catholic Club; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Illawarra Catholic Club in Sydney seeks a hands-on Team Leader to support our Operations team across food and beverage, gaming, events and general venue operations. Lead from the floor, build team capability and contribute to the successful operation of our venues.

You will manage shifts, coach staff, coordinate staffing and resources, resolve member and guest concerns, and ensure service, safety and compliance standards are maintained.

Qualifications

• Demonstrated leadership or supervisory experience in hospitality, gaming, events or licensed venues.
• Strong communication and customer service skills.
• Ability to motivate teams and manage multiple priorities.

Responsibilities

• Lead, coach and support team members to deliver excellent customer service.
• Coordinate staffing and resources to ensure efficient operations.
• Resolve member, guest and operational concerns professionally.
• Maintain venue presentation, service standards and compliance requirements.
• Support operational performance, continuous improvement and business initiatives.
• Complete shift handovers, incident reporting and other operational requirements.

Skills

Leadership

Customer service

Team coaching

Communication

Job description

Are you a hands-on hospitality leader passionate about delivering exceptional service, developing teams and creating memorable experiences for members and guests?

We are seeking a motivated Team Leader to support our Operations team. This is a great opportunity to lead from the floor, build team capability and contribute to the successful operation of our venues across food and beverage, gaming, events and general venue operations.

About the Role

As a Team Leader, you will provide visible leadership throughout each shift, support daily operations and ensure our service, safety and compliance standards are maintained.

Key responsibilities include:

• Lead, coach and support team members to deliver excellent customer service.
• Coordinate staffing and resources to ensure efficient operations.
• Resolve member, guest and operational concerns professionally.
• Maintain venue presentation, service standards and compliance requirements.
• Support operational performance, continuous improvement and business initiatives.
• Complete shift handovers, incident reporting and other operational requirements.

About You

You are a confident and approachable leader who thrives in a fast-paced hospitality environment. You enjoy developing people, solving problems and leading by example.

You will bring:

• Demonstrated leadership or supervisory experience in hospitality, gaming, events or licensed venues.
• Strong communication, problem-solving and customer service skills.
• The ability to motivate teams and manage competing priorities.
• Flexibility to work across departments and venues as required.
• Current NSW RSA and RCG Competency Cards.
• Current Advanced RCG qualification or willingness to obtain.
• Food Safety Supervisor, First Aid, gaming, food and beverage or events experience will be highly regarded.

Join Our Team

If you are ready to take the next step in your hospitality leadership career and make a positive impact on our teams and guest experiences, we would love to hear from you. Please note this role will be based at Club Central Hurstville, with flexibility to work across the Group as required to meet operational needs.