Hospitality Team Leader: Service & Ops

Club Central Hurstville & Menai; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Club Central Hurstville & Menai seeks a hands-on Team Leader to support the Operations team across food and beverage, gaming, events and venue operations. You will provide visible leadership on shift, drive service excellence and ensure safety and compliance standards are met.

You will coach and develop staff, coordinate rosters, resolve guest concerns and maintain presentation and service quality. The role requires flexibility to work across venues and departments in a fast-paced hospitality

Qualifications

• Experience leading teams in hospitality, gaming, events or licensed venues.
• Strong communication and customer service skills.
• Ability to manage multiple priorities across departments.

Responsibilities

• Lead, coach and support team members to deliver excellent customer service.
• Coordinate staffing and resources to ensure efficient operations.
• Resolve member, guest and operational concerns professionally.
• Maintain venue presentation, service standards and compliance requirements.
• Support operational performance, continuous improvement and business initiatives.
• Complete shift handovers, incident reporting and other operational requirements.

Skills

Team leadership

Customer service

Staff coordination

Problem solving

Communication

Flexibility

Job description

Club Central Hurstville & Menai seeks a hands-on Team Leader to support the Operations team across food and beverage, gaming, events and venue operations. You will provide visible leadership on shift, drive service excellence and ensure safety and compliance standards are met.

You will coach and develop staff, coordinate rosters, resolve guest concerns and maintain presentation and service quality. The role requires flexibility to work across venues and departments in a fast-paced hospitality