Gaming Team Leader

Sports Endeavors, LLC; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Daily meal allowance

Underground parking

Career progression

Training & mentoring

Rewards & recognition

Job summary

Bankstown Sports Club is seeking an experienced Gaming Team Leader to drive frontline service and lead a busy gaming department. This role offers both full-time and part-time opportunities, with an emphasis on coaching, compliance and delivering exceptional guest experiences.

You will manage daily gaming operations, develop team capability, and foster a positive workplace culture while aligning with gaming regulations and club policies.

Qualifications

• Previous leadership or supervisory experience in Gaming, Hospitality or Club environments.
• Strong knowledge of Gaming operations and relevant legislation.
• Excellent verbal and written communication skills.
• Proven ability to lead, coach and motivate a team.
• Ability to manage multiple priorities in a fast-paced setting.
• High attention to detail and organisational skills.
• Valid NSW Competency Card.

Responsibilities

• Leading, coaching and supporting team members to deliver outstanding customer service
• Supervising daily Gaming operations and ensuring service standards
• Providing ongoing training, feedback and development opportunities
• Managing floor operations, delegating tasks and responding to needs
• Ensuring procedures, reporting and clearance processes are completed accurately
• Maintaining compliance with Gaming regulations and Club policies
• Resolving customer and team concerns professionally
• Promoting a positive, collaborative, high-performance team culture
• Supporting a safe environment for members, guests and staff

Skills

Leadership experience

Gaming ops knowledge

Communication skills

Problem solving

Roster management

Regulatory awareness

Staff coaching

Customer service

NSW Competency Card

Job description

About Us

Bankstown Sports Club is one of Australia's leading Sports Clubs, welcoming millions of guests each year. Renowned for exceptional customer service, premium facilities and a strong people-first culture, we are committed to creating memorable experiences for our members, guests and team.

As part of our continued growth, we are seeking an experienced and motivated Gaming Team Leader to join our high-performing Gaming team. This is an excellent opportunity for a hospitality professional looking to take the next step in their leadership career within a dynamic and fast-paced environment.

About the Role

As a Gaming Team Leader, you will lead from the front, ensuring exceptional customer experiences while supporting the day-to-day operations of one of the Club's busiest departments.You will play a key role in developing team capability, driving operational excellence and fostering a positive and engaging workplace culture.

We're currently seeking both Full Time and Part Time Gaming Team Leaders to join our high-performing team.

Key responsibilities include:

• Leading, coaching and supporting team members to deliver outstanding customer service
• Supervising daily Gaming operations and ensuring service standards are consistently achieved
• Providing ongoing training, feedback and development opportunities to team members
• Managing floor operations, delegating tasks and responding to customer and operational needs
• Ensuring operational procedures, reporting requirements and clearance processes are completed accurately
• Maintaining compliance with Gaming regulations, Club policies and workplace procedures
• Resolving customer and team concerns professionally and efficiently
• Promoting a positive, collaborative and high-performance team culture
• Supporting a safe and secure environment for members, guests and employees

About You

You are a confident hospitality leader who thrives in a fast-paced environment and enjoys developing people while delivering exceptional customer experiences. You have strong operational knowledge, excellent communication skills and a hands-on leadership style that inspires those around you.

To be successful in this role, you will have:

• Previous leadership or supervisory experience in a Gaming, Hospitality or Club environment
• Strong knowledge of Gaming operations and relevant legislation
• Excellent verbal and written communication skills
• Proven ability to lead, coach and motivate a team
• Strong problem-solving and conflict-resolution skills
• Ability to manage competing priorities in a fast-paced environment
• High attention to detail and strong organisational capabilities
• A valid NSW Competency Card
• Immaculate personal presentation and professional standards
• Flexibility to work a rotating roster across days, nights, weekends and public holidays

Why Join Us?

• Join one of Australia's most respected and award-winning hospitality groups
• Genuine career progression opportunities with a strong focus on internal promotion
• Ongoing paid training, leadership development and mentoring
• Work in a dynamic environment where no two days are the same
• Daily meal allowance to enjoy food and beverages across our venues
• Free secure underground parking plus discounted car washes
• Employee rewards and recognition programs that celebrate success
• Be part of a supportive team culture that values collaboration, growth and excellence

Ready to Take the Next Step?

If you're an experienced hospitality leader looking to build a long-term career within a thriving organisation, we'd love to hear from you.