Team Leader

Wellways Australia Limited; North Canberra; On-site; AUD 74,000 - 77,000; Full time

Benefits offered by this job

Salary packaging benefits

Meal and Entertainment allowance

Paid parental leave

Employee Assistance Program

Job summary

Wellways Australia Limited is seeking a Team Leader to guide the WILTS and DECO teams, focusing on recovery and peer-support delivery for participants. You will lead service delivery, coordinate rostering and workflows, and ensure compliance with contractual and legislative requirements.

The role requires a qualification in health/human services or equivalent, leadership experience, and the ability to travel between locations.

Qualifications

• Relevant qualification in health, human services or related discipline, or equivalent experience.
• Demonstrated experience leading or coordinating frontline teams.
• Experience supporting workforce capability through supervision, coaching or mentoring.
• Current valid Driver’s Licence and willingness to travel between locations.
• Current Working with Vulnerable Persons’ Check, Right to Work in Australia and 100 points of ID, NDIS Workers Screening check and NDIS Orientation Module.
• Current Police Check (within last 12 months) and International Police Check if applicable.

Responsibilities

• Lead day-to-day delivery of services to ensure safe, high-quality, participant-centred outcomes.
• Coordinate daily team operations, participant allocation, workflow and rostering to meet service demand.
• Monitor leave, vacancies and staffing requirements and communicate workforce issues.
• Provide visible leadership and practical operational support to frontline employees.
• Hold a small caseload as required.
• Support implementation of organisational initiatives and local service improvements.

Skills

Leadership

Frontline coordination

Coaching/Mentoring

Drivers licence

Willingness to travel

Education

Health/Human services qualification or equivalent

Job description

Build a rewarding career with an organization that truly puts people first! Full-time role based in Branddon ACT SCAHDS Level 5B ($53.43-$55.85) + Super+ salary packaging benefits

About the role:

As team Leader, you will be responsible for leading the day-to-day service delivery and performance of the WILTS and DECO teams, comprised primarily of recovery and peer workers, ensuring participants receive high-quality, person-centred services in accordance with organisational, contractual and legislative requirements. You will provide leadership, workforce coordination and operational support to frontline employees while fostering a positive, inclusive and high-performing team culture.

• Lead the day-to-day delivery of services to ensure safe, high-quality and participant-centred outcomes
• Coordinate daily team operations, participant allocation, workflow and rostering to meet service demand and workforce coverage needs
• Monitor leave, vacancies and staffing requirements and communicate emerging workforce issues
• Provide visible leadership and practical operational support to frontline employees
• Hold a small caseload, as required
• Support implementation of organisational initiatives and local service improvements

Qualifications and essential Requirements:

• Relevant qualification in health, human services, community services or a related discipline, or an equivalent combination of qualifications and experience.
• Demonstrated experience leading or coordinating frontline teams
• Experience supporting workforce capability through supervision, coaching or mentoring
• Current valid Driver’s License and willingness to travel regularly between allocated service locations as required.
• Current Working with Vulnerable Persons’ Check, Right to Work within Australia and 100 points of ID NDIS Workers Screening check and NDIS Orientation Module
• Current Police Check (within the last 12months) and International Police Check (if applicable)

About Us

Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing.

A leading purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year! Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

What we offer

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, we encourage you to contact Jo Smith at [e-mail]

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.

If you’d like to know more about our reconciliation commitment,

Reconciliation | Wellways Job Description Summary Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

Applications Close 18/11/2026

Wellways is a leading not-for-profit mental health and disability support organisation operating in Queensland, New South Wales, the Australian Capital Territory, Victoria and Tasmania. Our services span mental health, disability and community care and reach more than 7000 people each year. Our 2000 staff work to create an inclusive community where everyone can imagine and achieve their hopes and potential. We connect people, strengthen families and transform communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing.

Our Practice Principles guide how we work and interact with participants and partners, with our colleagues and within our communities. To see our Practice Principles poster visit https://media.wellways.org/inline-files/ww383_Practice_Principles.pdf

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment

We kindly request that recruitment agencies do not contact us.