Team Leader

Wellways Australia; North Canberra; On-site; AUD 74,000 - 77,000; Full time

Benefits offered by this job

Salary packaging up to $15,899

Meal and Entertainment allowance up to

Paid parental leave

Employee Assistance Program

Job summary

Wellways Australia in Branddon ACT is seeking a Team Leader to guide the WILTS and DECO teams, focusing on high-quality, participant-centred services. You will lead day-to-day operations, coordinate rostering, and ensure compliance with contractual and legislative requirements.

The role requires overseeing frontline staff, providing coaching, and occasionally taking a small caseload. Travel between service locations and comprehensive screening are expected as part of the role.

Qualifications

• Experience leading or coordinating frontline teams
• Experience supervising, coaching or mentoring workforce
• Current valid Driver’s License and willingness to travel between locations

Responsibilities

• Lead day-to-day service delivery and performance of WILTS and DECO teams
• Coordinate daily team operations, rostering and participant allocation
• Monitor leave and staffing, address workforce issues
• Provide visible leadership and operational support to frontline staff
• Hold a small caseload as required
• Support organizational initiatives and service improvements

Skills

Experience leading frontline teams

Coaching and mentoring

Driver’s license

Education

Health or human services qualification or equivalent

Job description

• Build a rewarding career with an organization that truly puts people first!
• Full-time role based in Branddon ACT
• SCAHDS Level 5B ($53.43-$55.85) + Super+ salary packaging benefits

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

About the role

As team Leader, you will be responsible for leading the day-to-day service delivery and performance of the WILTS and DECO teams, comprised primarily of recovery and peer workers, ensuring participants receive high-quality, person-centred services in accordance with organisational, contractual and legislative requirements.

You will provide leadership, workforce coordination and operational support to frontline employees while fostering a positive, inclusive and high-performing team culture.

Key responsibilities will include but not limited to:

• Lead the day-to-day delivery of services to ensure safe, high-quality and participant-centred outcomes
• Coordinate daily team operations, participant allocation, workflow and rostering to meet service demand and workforce coverage needs
• Monitor leave, vacancies and staffing requirements and communicate emerging workforce issues
• Provide visible leadership and practical operational support to frontline employees
• Hold a small caseload, as required
• Support implementation of organisational initiatives and local service improvements.

Qualifications and essential Requirements:

• Relevant qualification in health, human services, community services or a related discipline, or an equivalent combination of qualifications and experience.
• Demonstrated experience leading or coordinating frontline teams
• Experience supporting workforce capability through supervision, coaching or mentoring
• Current valid Driver’s License and willingness to travel regularly between allocated service locations as required.
• Current Working with Vulnerable Persons’ Check, Right to Work within Australia and 100 points of ID
• NDIS Workers Screening check and NDIS Orientation Module
• Current Police Check (within the last 12months) and International Police Check (if appliable)

About Us

Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year!

Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

What We Offer

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, we encourage you to contact Jo Smith at [e-mail]

Wellways is committed to the safeguarding of children and vulnerable people.

Successful applicants must undergo a comprehensive screening process prior to their commencement.

Job Description Summary

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

Applications Close

18/11/2026