Team Leader

Acquire Intelligence Philippines Inc.; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Office on Chapel Street, South Yarra

Competitive salary plus super

Full-time, 38 hours per week

Job summary

Acquire Intelligence is seeking a Team Leader, Member Retention in Melbourne’s South Yarra. You will lead a small, high-profile team delivering white-glove service to a private luxury wellness club’s top-tier members, with regular time on-site and direct collaboration with the client’s Head of Retention.

You will manage two retention specialists, make calls, coach for excellence, and provide insightful reporting to sustain the club’s premium experience.

Qualifications

• At least three years in luxury hospitality, wellness or a private members club.
• Experience leading or supervising a team for at least one year.
• Luxury hospitality instinct for how top-tier members want to be treated.
• Coaching capability with direct, constructive feedback.
• Discretion with sensitive member and health information.
• Right to work in Australia and consent to background/reference checks.

Responsibilities

• Lead two Member Retention Specialists and report to the Head of Retention.
• Spend regular time on site at the clubs.
• Make calls and coach the team to deliver excellence.
• Bring insights and reporting to the club to drive improvements.
• Be the face of the program and uphold white-glove service standards.

Skills

Leadership

Coaching

Communication

People management

Phone presence

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Team Leader, Member Retention | South Yarra, Melbourne VIC

Lead the team that looks after a private luxury wellness club's top-tier members. White glove service, time on site at the clubs and real leadership. Chapel Street, South Yarra. Full time.

Lead the team behind a luxury member experience

Our client is a leader in premium service, and its high-end members expect white glove care at every contact. As Team Leader, Member Retention with Acquire Intelligence, you set that standard.

You are the face of the program: you lead two Member Retention Specialists, work directly with the client's Head of Retention and spend regular time on site at the clubs, where club leaders will rely on you.

You will make calls yourself, coach your team to deliver excellence for every

member and bring the club the insights and reporting it values.

What you get

• Leadership of a small, high-profile team, with a direct line to the client's Head of Retention
• Regular time on site at the clubs
• Competitive salary plus super, full time, 38 hours a week, with calls between 11:00am and 7:00pm
• You will work from our office on Chapel Street, South Yarra, a five minute walk from South Yarra train station

What you bring

• At least three years in luxury hospitality, wellness or a private members club, including at least one year leading or supervising a team, for example as a supervisor, duty manager, assistant manager or team leader
• A luxury hospitality instinct for how top-tier members want to be treated
• Coaching skill and the ability to give direct, constructive feedback
• Presence and composure on the phone and in person, polished written communication and accurate reporting
• Discretion with sensitive member and health information
• The right to work in Australia, and consent to background and reference checks

About Acquire Intelligence

Acquire Intelligence is an Australian-owned AI consulting and business process outsourcing company headquartered in Melbourne, with more than 6,000 people across Australia, the Philippines, the United States and the Dominican Republic. Four values guide how we work:

• Curious and Clever: smart questions spark smart solutions
• Entrepreneurial Energy: think like an owner, solve like a founder
• Fast with Intent: we move fast and deliver real results
• Laugh and Learn: we do not take ourselves too seriously, just our results