Client Service Coordinator

Mecwacare; Ballarat; Híbrido; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training and Development opportunities

Hybrid Flexible Working

Not-For-Profit Salary packaging

Employee Assistance Program

Career Progression Opportunities

Descripción de la vacante

MecwaCare is seeking a capable Client Services roster coordinator to join our Home Care Services team in Ballarat. You will roster Direct Care Workers and nurses to support older people at home and in the community, while managing calls, emails and rostering priorities.

Working with case managers, clients and field staff, you will help services run smoothly, in a hybrid role with opportunities for training and career progression.

Formación

• Rostering and scheduling experience, ideally in aged care or disability services.
• Strong organisational and administration skills with attention to detail.
• Ability to manage calls, emails and rostering priorities in a busy environment.
• Knowledge of CHSP, HACC guidelines and the My Aged Care Portal, or willingness to learn.
• Current NDIS Worker Screening Check.
• Current Victorian Driver's License.

Responsabilidades

• Roster Direct Care Workers and nurses to support older people at home and in the community.
• Manage calls and scheduling changes and keep records accurate.
• Collaborate with case managers, clients and field staff to keep services running smoothly.

Conocimientos

Rostering experience

Organisational skills

Microsoft Office

CareLink+

Educación

Certificate IV in Aged Care / Community Services (preferred)

Herramientas

Carelink+

Microsoft Office

Descripción del empleo

Join our Client Services team within Home Care Services in a full-time role based at our Ballarat office. You’ll roster Direct Care Workers and nurses to support older people at home and in the community, manage calls and scheduling changes, and keep records accurate. Working with case managers, clients and field staff, you’ll help services run smoothly.

Benefits:

• Training and Development opportunities.
• Work Life Balance and Hybrid Flexible Working.
• Not-For-Profit Salary packaging
• Employee Assistance Program
• Career Progression Opportunities.
• Training opportunitiestowards obtaining extra qualifications.

About you

• Rostering and scheduling experience, ideally in aged care or disability services.
• Knowledge of the South West & Barwon Regions to plan efficient rosters.
• Strong organisational and administration skills, with attention to detail.
• Ability to manage phone calls, emails and rostering priorities in a busy environment.
• Commitment to excellent service for clients, families and field staff.
• Practical problem-solving skills to resolve rostering challenges.
• Confidence with Microsoft Office and willingness to learn rostering and client management systems, including Carelink+.
• Knowledge of CHSP, HACC guidelines and the My Aged Care Portal, or willingness to learn.
• Current NDIS Worker Screening Check.
• Current Victorian Driver's License

It would be great if you also have

• A Certificate IV in Aged Care, Community Services or an equivalent qualification.

MecwaCare is a leading not-for-profit organisation that has been supporting Victorians for more than 65 years.

We began with a simple belief that older people in our community deserve care, dignity and a place to belong. Founded by a group of neighbourhood volunteers in 1959, we continue to build on that same spirit of connection and care.

Today, we are privileged to support 20,000 Victorians through our residential aged care homes, retirement villages, home care and community services.

Our people are what makes us who we are, and we proudly represent more than 70 nationalities across our workforce of more than 4,300 employees and 500 volunteers.

As a purpose led organisation, we reinvest in our services to strengthen, grow and innovate, ensuring we continue to put people first, today and for generations to come.

All successful candidates must possess or be willing to undergo and pass a National Police Check and other relevant checks.

Additional information

• Full time Ongoing | Hybrid | Ballarat office
• Access to Not-For-Profit benefits & discounted Health Insurance!
• Learning & Career Development opportunities