Care Advisor ( Care Partner)

Uniting AgeWell Limited; Geelong; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Free parking

Above award pay

Salary packaging up to $15,900 + $2,,

Annual Leave loading

Career pathways, education and培训

EAP 24/7

Enhanced Parental Leave

Job summary

Uniting AgeWell in Geelong is seeking a dedicated Care Advisor (Case Manager) to lead a personal caseload, support older adults to live independently at home, and coordinate services under the Barwon Home Care Program.

Initially based in Belmont with relocation to a brand-new Waurn Ponds office in December, the role offers a full-time schedule, Monday to Friday, 9am–5pm, and the chance to contribute to positive community outcomes.

Qualifications

• Demonstrated skills and experience in Case Management.
• Experience coordinating Aged and Community services; Support at Home desirable.
• Experience and expertise in working in a Clinical or Allied Health setting.
• Commitment to delivering outstanding customer service in all stakeholder interactions.

Responsibilities

• Perform initial assessments and develop care plans.
• Manage budgets and ensure services are delivered within financial constraints.
• Coordinate with Care Organisers to deliver services as outlined in the care plan.
• Liaise with referring healthcare providers, allied health professionals, social workers, and community services.
• Facilitate client pathway support through case discussions, conferences and reviews.
• Maintain accurate records of client assessments, care plans, services provided and changes or incidents.
• Coordinate services within business guidelines.
• Ensure all service delivery meets Aged Care Quality Standards and audits.

Skills

Case management

Aged & Community services coordination

Support at Home

Clinical/Allied Health

Customer service

Communication

Team collaboration

BEST values

Education

Working With Children Check

Job description

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5000 staff and 600 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on theBEST philosophy –Believe, Excel, Support and Trust– underpinned by our values ofKindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell

• Easy to access with public transport andfree on/off site parking
• Above awardhourly rates
• Salary packaging benefit up to $15,900 + $2,650annually
• Annual Leave loading
• Career pathways, education and training opportunities
• Comprehensive Employee Assistance Programavailable 24/7 for our staff
• Enhanced Parental Leaveoptions
• Location options - move within ourUniting AgeWell network(Victoria and Tasmania)
• Not for profit,values-basedorganisation

About the role:

As a Care Advisor (Case Manager) with ourBarwon Home Care Program, you’ll jump into a fast-paced, purpose-driven role where you can make a real difference every single day. You’ll take the lead on your own caseload of clients, championing their independence and empowering them to continue living confidently and comfortably in their own homes.

You’ll initially be based in our Belmont office before relocating to our brand-new Waurn Ponds office in December, joining a vibrant and supportive team that’s passionate about positive outcomes and community impact.

This is a full-time role, Monday to Friday, 9am to 5pm, giving you the perfect balance of stability, teamwork and truly meaningful work.

Key elements of the role include:

• Performing initial assessments of prospective clients, identifying core needs and developing care plans that align with the participants assessed need
• Managing budgets and ensuring services are delivered within financial constraints
• Working closely with Care Organisers to coordinate the delivery of services as outlined in the care plan
• Liaising with referring healthcare providers, allied health professionals, social workers, and community services
• Facilitating effective client pathway support through case discussions, case conferences, and feedback reviews, including incident management and complaint resolution
• Maintaining accurate and up-to-date records of client assessments, care plans, services provided, and any changes or incidents.
• Coordinating services within business guidelines
• Ensuring all service delivery meets the Aged Care Quality Standards and maintains accurate records for program audits

About You

You are a supportive, friendly, and highly organised individual with strong time-management, leadership and customer service skills. You thrive in a dynamic, innovative environment and love being part of a skilled, committed team that genuinely believes in the quality of care they deliver. You bring a positive attitude, a collaborative spirit, and a passion for making a difference.You also have:

• Demonstrated skills and experience in Case Management
• Experience and expertise in the coordination and provision of Aged and Community services; Support at Home experience highly desirable
• Experience and expertise in working in a Clinical or Allied Health setting
• A genuine desire to deliver outstanding customer service in all stakeholder interactions
• Strong communication and interpersonal skills with a focus on building and fostering meaningful relationships
• Are committed to being part of a workplace culture based on theBESTway of life (Believe, Excel, Support and Trust)

Essentials for working in Aged Care:

• A current Working With Children or willingness to obtain one
• Current and ongoing flu vaccinations
• Ability to pass a national police clearance

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

You can access the position description here:Care Advisor PD.pdf

For more information please contact the Recruitment Team at***********@unitingagewell.org.

Only shortlisted candidates will be contacted. We look forward to hearing from you!