Business Analyst

Mecwacare; Melbourne; Hybrid; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Salary packaging up to $15,990

Meals Card up to $2,700

Employee Assistance Program

Job summary

Mecwacare is seeking a proactive Business Analyst to support technology and business improvement initiatives across the organisation. You will work with clinical, care delivery, finance and operational stakeholders to gather requirements and translate complex needs into practical system solutions.

Responsibilities include contributing to projects involving care management systems, CRM platforms and workforce management, while supporting Agile delivery, system testing and UAT to ensure successful

Qualifications

• 2+ years of business analysis experience, preferably in aged care, healthcare or disability services.
• Experience with care management platforms and CRM systems.
• Experience with Jira/Confluence and Agile delivery methodologies.

Responsibilities

• Gather and analyse business requirements across the organisation.
• Identify opportunities for process improvement and translate needs into practical system solutions.
• Contribute to projects involving care management systems, CRM platforms and workforce management solutions.
• Support Agile delivery activities, system testing and user acceptance testing.

Skills

Stakeholder engagement

Workshop facilitation

Agile delivery

Requirements gathering

Business process improvement

Education

Tertiary qualification in Business/IT/Health Admin or equivalent

BA/ECBA/CCBA/CBAP or similar certification

Agile qualification (Scrum Master/Product Owner)

Right to work in Australia

Tools

Jira

Confluence

Salesforce

Workday

Job description

• 6-month contract with view to go permanent
• Generous non-for-profit Salary Packaging – increase take home pay!

• Malvern | Hybrid role
• 6-month contract with view to go permanent
• Generous non-for-profit Salary Packaging – increase take home pay!

The role:

In this exciting opportunity as a Business Analyst at mecwacare, you will play a key role in supporting the delivery of technology and business improvement initiatives across the organisation. Working closely with clinical, care delivery, finance and operational stakeholders, you will gather and analyse business requirements, identify opportunities for process improvement and translate complex needs into practical system solutions. You will contribute to projects involving care management systems, CRM platforms and workforce management solutions, ensuring alignment with operational and regulatory requirements. You will also support Agile delivery activities, system testing and user acceptance testing to ensure successful project outcomes.

About you:

You are a proactive and analytical professional with strong problem-solving skills and a passion for improving business processes and systems. You will bring at least two years of business analysis experience, ideally within aged care, healthcare or disability services, along with knowledge of care management platforms, CRM systems and Agile delivery methodologies. With excellent communication and stakeholder engagement skills, you are confident facilitating workshops, gathering complex requirements and translating them into clear functional specifications. Experience with Jira, Confluence, Workday and user acceptance testing will be highly regarded. You thrive in collaborative environments and are committed to delivering practical, high-quality business solutions.

Essential Qualifications:

• Tertiary qualification in Business. Information Technology. Health Administration, or a related discipline, or equivalent demonstrated experience.
• Business analysis certification or training (for example 118A ECBA/CCBAJCBAP. or an equivalent recognised course).
• Agile qualification or training (for example Scrum Master. Product Owner, or Practitioner) or demonstrated experience working in Agile teams.
• Right to work in Australia.
• Ability to obtain a National Police Check and, for roles with access to participant information, a clearance suitable.
• Ability to obtain or hold current vaccination status and other pre-employment checks required where applicable to the role.

Essential Experience:

• 2+ years' experience as a Business Analyst; Analyst on enterprise or technology delivery projects. ideally within aged care, health, or disability services.
• Experience with clinical of care management systems used in aged care.
• Salesforce or other CRM and care management platform experience
• Hands-on experience delivering requirements for at least two of Support at Home. Home care (HACC/CHSP\DVA/NDIS), and Residential Aged care.
• Exposure to HR'payroll' systems such as Workday, particularly rostering and award interpretation
• Demonstrated experience facilitating workshops and gathering complex requirements from clinical, care delivery, finance. and operations stakeholders.
• Jira/Confluence experience
• Experience working in Agile delivery environments. including writing user stories with acceptance criteria, backlog refinement. and sprint ceremonies.
• Proven ability to translate business and regulatory requirements into functional solution designs. such as process maps, user stories, functional specifications, and data requirements.
• Experience supporting testing and LIAT, including defining test scenarios and validating that delivered solutions meet business needs

About us:

MecwaCare is a leading not-for-profit organisation that has been supporting Victorians for more than 65 years.

We began with a simple belief that older people in our community deserve care, dignity and a place to belong. Founded by a group of neighbourhood volunteers in 1959, we continue to build on that same spirit of connection and care.

Today, we are privileged to support 20,000 Victorians through our residential aged care homes, retirement villages, home care and community services.

Our people are what makes us who we are, and we proudly represent more than 70 nationalities across our workforce of more than 4,300 employees and 500 volunteers.

As a purpose led organisation, we reinvest in our services to strengthen, grow and innovate, ensuring we continue to put people first, today and for generations to come.

What do we offer?

• Work Life Balance and Hybrid Flexible Working.
• Not for profit Salary Packaging benefit up to $15,990 and Meals Card up to $2,700.
• Employee Assistance Program alongside awards and recognition
• Range of other benefits and discounts.

All successful candidates must possess or be willing to undergo and pass a National Police Check and other relevant checks.