Team Leader

Eml Group

Melbourne

Hybrid

AUD 95,000 - 120,000

Full time

2 days ago

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Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Wellbeing program

Learning and development

Employee Assistance Program (EAP)

Company celebrations

Annual incentive scheme

Job summary

EML, Australia’s leading personal injury claims management specialist, is hiring a Team Leader in Melbourne on a permanent, full-time basis. You will lead and support a team of Medical Case Managers, driving timely recovery outcomes and exceptional service.

The role requires proven Team Leader experience within Victorian workers' compensation, with expertise in medical claims management and a collaborative leadership approach.

Qualifications

Experience in a Team Leader role or equivalent within the Victorian Workers Compensation scheme is essential.
Demonstrated expertise in the management of medical claims with long-term complex claims.
Strong understanding of the contractual requirements and performance measures for Victorian Worksafe Agents.
Leadership skills including team building, coaching, performance management and change management.
Experience managing and developing teams within a personal injury environment.

Responsibilities

Work collaboratively with the Group Manager to develop and implement a pro-active, specialised approach to the management of workers compensation medical claims.
Pro-actively supervise, develop and support team members ensuring team and organisational objectives are met.
Provide technical guidance in relation to the strategic management of medical workers compensation insurance claims to both internal and external stakeholders.
Supervise the day-to-day work activity, training and development of a team of Case Managers and work collaboratively with RTW Specialists, Clinical Advisors and Technical Specialists.

Skills

Team Leader experience

Victorian WC claims

Medical claims management

Leadership & coaching

Team development

Job description

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

Monthly rostered days off, or
A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future-focused careers in the industry. Our deep expertise, purpose-driven work and development pathways help you build a long-term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

Are you passionate about helping people get their lives back after injury or illness?

As Australia’s largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident.

We’re now welcoming applications for a Team Leader to join our supportive, purpose‑driven team in Melbourne on a permanent, full time basis.

The position will involve supporting a team of Medical Case Managers who manage portfolios of workers compensation claims by leading and supervising day to day work activity and supporting them to deliver exceptional recovery outcomes and customer service.

What You’ll Be Doing

Work collaboratively with the Group Manager to develop and implement a pro-active, specialised approach to the management of workers compensation medical claims
Pro-actively supervise, develop and support team members ensuring team and organisational objectives are met
Provide technical guidance in relation to the strategic management of medical workers compensation insurance claims to both internal and external stakeholders.
Supervise the day-to-day work activity, training and development of a team of Case Managers and work collaboratively with RTW Specialists, Clinical Advisors and Technical Specialists

What We’re Looking For

Experience in a Team Leader role or equivalent within the Victorian Workers Compensation scheme is essential.
Demonstrated expertise in the management of medical claims in conjunction with long term complex claims
Strong understanding of the contractual requirements and performance measures for Victorian Worksafe Agents
Leadership skills, including team building, coaching, performance management and change management
Experience managing and developing teams within a personal injury environment

Why You’ll Love Being Part of EML

Hybrid work options for better balance.
Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
Corporate wellbeing program, including gym and health insurance discounts.
Comprehensive learning and development tailored to help you grow.
More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
Company-wide celebration events that keep us connected.
Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people-focused career with stability, balance and a culture that celebrates you we would love to hear from you.

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