Team Leader

EML; City of Melbourne; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts at retailers

Corporate wellbeing program

Learning and development

Employee assistance program

Job summary

EML in Melbourne is seeking a Team Leader to supervise a team of Medical Case Managers and deliver exceptional recovery outcomes for workers' compensation claims. You will partner with Group Manager to implement proactive management approaches and provide technical guidance across internal and external stakeholders.

The role focuses on leading day-to-day activities, coaching and developing team members, and ensuring alignment with contractual requirements and performance measures within the

Qualifications

• Proven leadership experience in a team environment.
• Experience managing workers' compensation medical claims or similar.
• Strong understanding of Victorian Worksafe requirements and contracts.

Responsibilities

• Supervise and develop a team of Case Managers and collaborate with RTW Specialists and Technical Specialists.
• Provide technical guidance on strategic management of medical workers' compensation claims.
• Lead day-to-day activity to meet team and organizational objectives.
• Support performance management and change initiatives within the team.

Skills

Leadership

Team building

Coaching

Performance management

Change management

Job description

## Team LeaderApply: Melbourne, Victoria: Full time: Posted Today: End Date: October 17, 2026 (16 days left to apply): JR6391# **Why Join EML?** **An Award-Winning Celebratory Culture That Recognises You** EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported. **Flexibility That Supports Your Life**After your probation (subject to performance), you have the flexibility to work from home along with the choice between:* **Monthly rostered days off**, or* **A 9-day fortnight**giving you more control over your time and work life balance.**Grow With a Specialist Organisation** Because personal injury is the **only** thing we do, EML offers one of the most stable and future‐focused careers in the industry. Our deep expertise, purpose‐driven work and development pathways help you build a long‐term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives. **Make a real difference in people's lives with EML** Are you passionate about helping people get their lives back after injury or illness?As Australia’s largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident. We’re now welcoming applications for a **Team Leader** to join our supportive, purpose‐driven team in **Melbourne** on a **permanent, full time** basis. The position will involve supporting a team of Medical Case Managers who manage portfolios of workers compensation claims by leading and supervising day to day work activity and supporting them to deliver exceptional recovery outcomes and customer service.**What You’ll Be Doing*** Work collaboratively with the Group Manager to develop and implement a pro-active, specialised approach to the management of workers compensation medical claims* Pro-actively supervise, develop and support team members ensuring team and organisational objectives are met* Provide technical guidance in relation to the strategic management of medical workers compensation insurance claims to both internal and external stakeholders.* Supervise the day-to-day work activity, training and development of a team of Case Managers and work collaboratively with RTW Specialists, Clinical Advisors and Technical Specialists**What We’re Looking For*** Experience in a Team Leader role or equivalent within the Victorian Workers Compensation scheme is essential.* Demonstrated expertise in the management of medical claims in conjunction with long term complex claims* Strong understanding of the contractual requirements and performance measures for Victorian Worksafe Agents* Leadership skills, including team building, coaching, performance management and change management* Experience managing and developing teams within a personal injury environment **Why You’ll Love Being Part of EML**You’ll enjoy a range of benefits designed to support your wellbeing, growth and success: * **Hybrid work options** for better balance.* **Fitness Passport** providing heavily discounted access to your local gyms, pools and fitness facilities.* **Discounts** at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.* **Corporate wellbeing program**, including gym and health insurance discounts.* **Comprehensive learning and development** tailored to help you grow.* **More than a traditional Employee Assistance Program,** ourEAP provides access to professional medical advice and safety features for our employees and their families* **Company-wide celebration events** that keep us connected.* **Annual incentive scheme + regular salary reviews**. **Ready to Make an Impact?** If you're looking for a purposeful, people‐focused career with stability, balance and a culture that celebrates you we would love to hear from you.**Apply now and help people get their lives back.**