Team Lead, Operations Support

IAG; Wellington; On-site; AUD 120,000 - 152,000; Full time

Benefits offered by this job

KiwiSaver 4.5% access

20 days annual leave + 5 MyLeave

Up to 50% off personal insurance

14 weeks parental leave

Learning resources & development

Job summary

IAG is seeking a proactive Team Lead, Operations Support to steer a high-performing team across Australia and New Zealand within a 24/7 operational environment. You will oversee production support, incident handling and service restoration while balancing priorities and stakeholder needs.

In this permanent full-time role, you’ll mentor technologists, drive continuous improvement, and partner with engineering, delivery and business teams to ensure reliable platform performance and exceptional

Qualifications

• Experience leading technology operations, production support or application support teams.
• Strong people leadership with coaching, feedback and career development.
• Ability to manage incidents, priorities and 24/7 operational demands.

Responsibilities

• Lead and develop a team of technology professionals through coaching and career development.
• Oversee a 24/7 operational support capability, including monitoring, triage and incident response.
• Coordinate production support, release activities and service requests across multiple environments.
• Use service data to identify trends and drive continuous improvement.
• Partner with engineering, testing, delivery and business teams to resolve issues and improve outcomes.
• Manage external partners and suppliers to meet service expectations.
• Provide reporting on service health, risks, capacity and opportunities.

Skills

Team leadership

Incident management

Stakeholder management

Vendor management

Operational excellence

People development

Cross-functional collaboration

Service monitoring

Communication

Job description

At IAG, we're ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Lead the team that keeps critical technology services running smoothly.

Play a key role in helping technology services stay reliable, resilient and responsive. As Team Lead, Operations Support, you'll lead a team responsible for supporting business-critical platforms across Australia and New Zealand within a 24/7 operational support environment, ensuring production issues are managed effectively and customers and colleagues can rely on the services they use every day.

You'll bring people, technology and operational priorities together, creating a strong support capability while helping teams navigate an exciting period of technology transformation. Working closely with stakeholders, delivery teams and external partners, you'll drive service excellence while building a high-performing, future-ready team.

This is a permanent full-time role based in Tāmaki Makaurau (Auckland), Ōtautahi (Christchurch) or Te Whanganui-a-Tara (Wellington).

• • Lead and develop a team of technology professionals through coaching, feedback, recognition and career development.
• • Lead a 24/7 operational support capability, overseeing operational monitoring, triage, incident response and service restoration activities to maintain reliable platform performance.
• • Coordinate production support, release activities and service requests across multiple technology environments.
• • Use operational insights and service data to identify trends and deliver continuous improvement initiatives.
• • Partner with engineering, testing, delivery and business teams to resolve issues and improve service outcomes.
• • Manage external partners and suppliers to ensure service expectations and performance standards are achieved.
• • Provide clear reporting on service health, risks, capacity and improvement opportunities to support decision making.
• • Experience leading technology operations, production support or application support teams.
• • Strong people leadership skills with a focus on coaching, development and team engagement.
• • Ability to manage incidents, competing priorities and operational demands within a 24/7 support environment.
• • Experience using operational data and service insights to drive continuous improvement.
• • Strong stakeholder and vendor management skills with the ability to influence outcomes.
• • Confidence working through ambiguity and supporting teams during periods of change.
• • An understanding of technology transformation, platform modernisation or large-scale operational environments.
• • Boosted KiwiSaver with 4.5% employer contribution and life insurance as standard.
• • 20 days annual leave + 5 days MyLeave (extra leave for what's important to you).
• • Up to 50% off personal insurance, including home and motor insurance.
• • 14 Weeks paid parental leave.
• • Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Please note - full time, part time, and job‑sharing arrangements will be considered.

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to *******@iag.co.nz for a confidential conversation.

As part of IAG you'll enjoy a world of career opportunities, a purpose‑led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work‑life and your ability to make a difference. We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and wellbeing in Aotearoa through He Rautaki Māori (IAG's Māori Strategy). We celebrate unique viewpoints shaped by life experiences, cultures and passions. And expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

Applications close: Wednesday 4 November 2026 11:59PM NZDT