Team Lead, CEP BAU

IAG; Wellington; On-site; AUD 96,000 - 136,000; Full time

Benefits offered by this job

KiwiSaver 4.5%

Annual leave 20 days + 5 MyLeave

Insurance discount on personal cover

14 weeks parental leave

IAG Academy / LinkedIn Learning

Job summary

IAG is seeking a Team Lead for the Commercial Enterprise Platform (CEP BAU) to lead day-to-day operations, coach a multidisciplinary team, and drive reliability, security and performance across the platform.

You will partner with business, product and engineering stakeholders to prioritise, plan and deliver improvements during a period of technology transformation while maintaining service stability and meeting business outcomes.

Job description

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Lead a team that keeps a critical platform performing at its best.

Step into a role where leadership, delivery and continuous improvement come together. As Team Lead, CEP BAU, you'll lead the day-to-day operation of the Commercial Enterprise Platform, helping ensure it remains reliable, secure and responsive for both customers and the business.

You'll support a team through an exciting period of technology transformation while maintaining platform stability and delivery outcomes. Working closely with business, product, engineering and technology stakeholders, you'll create clarity, build capability, and help shape a high-performing team that's ready for the future.

This is a permanent full-time role based in Tāmaki Makaurau (Auckland), Ōtautahi (Christchurch) or Te Whanganui-a-Tara (Wellington).

Key Responsibilities and Requirements

• Lead and develop a multidisciplinary team, fostering engineering excellence through coaching, capability development, career growth and continuous improvement.
• Champion agile delivery practices, helping teams plan, prioritise and deliver outcomes efficiently while responding to changing business needs.
• Drive day-to-day platform operations, balancing incidents, service requests, regulatory commitments and targeted change initiatives.
• Coordinate incident, problem, change and release activities to maintain service stability and operational performance.
• Build strong partnerships across business, product and technology teams to align priorities and achieve shared outcomes.
• Use operational insights and performance data to identify improvement opportunities and enhance platform health.
• Manage risks, dependencies, capacity and competing priorities to support successful delivery outcomes for Commercial Enterprise Platform (CEP) initiatives.
• Provide clear governance reporting and operational visibility to support effective decision making.
• Experience leading technology, platform support or delivery teams in complex environments.
• Strong people leadership skills with a passion for coaching, development and team success.
• Ability to manage operational priorities while supporting change and transformation initiatives.
• Experience working across incident, problem, change or release management activities.
• Strong stakeholder management skills and the ability to build trusted relationships.
• Confidence navigating ambiguity and balancing competing priorities in fast-paced environments.
• Experience working in agile delivery environments, with a focus on engineering excellence, continuous improvement and delivering business outcomes.

Benefits

• Boosted KiwiSaver with 4.5% employer contribution and life insurance as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• 14 Weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

Additional Information

• employment type eligibility criteria apply

Applications close: Wednesday 4 November 2026 11:59PM NZDT

Please note – full time, part time, and job-sharing arrangements will be considered.

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to *******@iag.co.nz for a confidential conversation.

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and wellbeing in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy). We celebrate unique viewpoints shaped by life experiences, cultures and passions. And expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.