Team Leader Desktop Home Assessing

Auto & General; Queensland; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Be rewarded

Leave options

Grow with us

Give back

Wellbeing support

Celebrate wins

Discounts on insurance products

Job summary

Auto & General’s Desktop Home Assessing Team seeks a capable Leader to guide a dedicated team through end-to-end assessments, cost validation and claims management.

You will train and coach assessors, drive consistency, handle escalations and support strategic improvements across the Home Claims Value Chain. Our team emphasizes collaboration and continuous development in a dynamic Australian environment.

Qualifications

• Minimum 2 years' experience in Home Assessing, or Building Industry and previous estimating and assessing essential.
• Demonstrated experience in building effective business relationships with multiple internal and external stakeholders.
• Experience in leadership, coaching and performance management.

Responsibilities

• Lead, monitor and inspire the team to execute a high standard of service.
• Provide guidance and feedback to team members to develop skills and career goals.
• Handle escalated claims, complaints and complex matters.
• Implement cost control strategies to meet planned outcomes across the Claims Value Chain.
• Build and maintain stakeholder relationships and provide constructive feedback.
• Contribute to strategic and operational activities to improve performance and staffing needs.
• Track, monitor and report KPIs to ensure productivity and quality targets are met.

Skills

Team leadership

Change agility

Communication

Time management

Job description

The role:

As one of our Desktop Home Assessing Team Leaders, you will be playing a pivotal role in guiding and overseeing the Home Assessing Team, who are responsible for assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them.

Responsible for providing ongoing training & coaching to the team and ensuring that the Home Assessors are consistent and effective in their approach to a variety of assessments, validation of Scopes of Work, and end-to-end management of a select claim’s portfolio.

What you’ll be doing:

• Lead, monitor and inspire the team to execute a high standard of service.
• Provide guidance & support to team members, with the goal of enhancing skills, overcoming challenges and achieving career goals, providing constructive feedback when required.
• Handle escalated claims, complaints and other matters of complexity.
• Implement and continuously refine cost control strategies to achieve planned cost outcomes and drive improvements across the Home Claims Value Chain in line with business objectives.
• Build & maintain relationships with a variety of stakeholders, providing constructive feedback as required.
• Contribute to the development and implementation of strategic and operational activities that will continually improve Claims performance, including systems & process development and staffing requirements.
• Track, monitor and report on Key Performance Indicators (KPIs), ensuring productivity and quality metrics are in line with internal expectations

Qualifications & Experience:

• Experience managing a team of professionals along with the ability to lead, inspire, performance manage, coach and mentor a team.
• Strong change-agility, exceptional communication, negotiation, time management & organisational skills.
• Minimum 2 years' experience in Home Assessing, or Building Industry and previous estimating and assessing experience essential.
• Demonstrated experience in building effective business relationships with multiple internal and external stakeholders;
• Insurance experience is preferred, but not essential

The benefits of working at A&G:

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we've got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us:

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer!

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.