Systems Support & Training Officer

Marble Group; Brisbane; On-site; AUD 60,000 - 85,000; Full time

Job summary

Marble Group in Brisbane is seeking a technically adept office administrator to support the rollout and daily use of the Oracle Fusion ERP across Australian operations. You will train maintenance personnel, planners and supervisors, acting as the go-to person for guidance and basic system support.

Full training will be provided; prior ERP experience is beneficial but not required. Expect a contract role that will move to permanent for the right candidate, with occasional travel to site locations

Qualifications

• Experience using any ERP system (SAP, Oracle, or similar) - training provided.
• Able to explain things clearly to people with different levels of system experience.
• Excellent systems and administrative experience.
• Good written communication skills - ability to produce simple, clear guides and instructions.
• Experience training, coaching or showing others how to use a system.
• Experience with Microsoft Teams and SharePoint.

Responsibilities

• Deliver system training to site personnel via Teams and face-to-face.
• Create and maintain simple guides, step-by-step instructions and training materials.
• Be the first point of contact for day-to-day system questions, resolving or escalating where needed.
• Help users navigate work orders, asset records, inventory transactions, requisitions and procurement processes.
• Flag recurring issues and work with Maintenance, Supply Chain and IT teams on improvements.
• Travel periodically to Australian operations to provide in-person support.
• Build good relationships with site teams and gather feedback to improve training delivery.

Skills

ERP systems experience

Clear communication

Administrative experience

Written communication

Training/coaching

Teams & SharePoint

Tools

Microsoft Teams

SharePoint

Oracle Fusion

Job description

Fantastic opportunity to join a leading underground mining contractor with a national and international presence, currently going through a period of significant growth across multiple sites nationally.

• Newly created role - a great opportunity to build valuable systems support and communication experience
• Join a well-established, growing mining services contractor
• Professional development and up-skilling opportunities provided by your employer
• Based in Brisbane, with occasional site travel
• Work across a broad range of people and teams, from site technicians through to senior managers
• Genuine potential to grow with the business as it continues to expand
• Competitive rates aligned with experience

About the Role

This role would suit a technically adept and personable office administrator - someone with solid systems experience and a knack for explaining things clearly, even if you haven't worked in a formal training role before. This is a newly created position supporting the rollout and everyday use of the company's ERP system (Oracle Fusion) across their Australian operations. You'll be the go-to person for maintenance personnel, planners, supervisors and site-based users needing guidance and basic support on the system - from technicians on the floor right through to workshop managers, maintenance managers and supervisors.

Full training on the system itself will be provided - you don't need any prior experience with it, just comfort using an ERP system day-to-day (SAP or similar is fine). You don't need a maintenance or engineering background either - this role is about systems support and clear communication, not technical maintenance knowledge.

The position starts as a contract position but is highly likely to move to permanent relatively quickly for the right person.

Key Responsibilities

• Deliver straightforward, practical system training to site personnel, via Teams and face-to-face
• Create and maintain simple guides, step-by-step instructions and training materials
• Be the first point of contact for day-to-day system questions, resolving or escalating where needed
• Help users navigate work orders, asset records, inventory transactions, requisitions and procurement processes
• Flag recurring issues and work with the wider Maintenance, Supply Chain and IT teams on improvements
• Travel periodically to Australian operations to provide in-person support
• Build good working relationships with site teams and gather feedback to keep improving how training is delivered

About You

• Experience using any ERP system (SAP, Oracle, or similar) - specific system experience not required, full training provided
• Comfortable explaining things clearly to people with different levels of system experience
• Excellent systems and administrative experience
• Good written communication skills - able to put together simple, clear guides and instructions
• Any experience training, coaching or showing others how to use a system
• Experience with Microsoft Teams and SharePoint

Personal Attributes

• Friendly, patient and approachable
• Organised, with a genuine interest in helping people and improving how things work
• Able to explain things simply, without overcomplicating
• Comfortable talking to people at all levels of the business, from technicians to managers

In the past 5 years we have been extremely humbled to have placed over 16,000 people into meaningful employment. This equates to 21 lives enhanced every day!