Business Systems Support Officer

Shadforth; Sunshine Coast Regional; On-site; AUD 42,000 - 64,000; Full time

Job summary

Shadforth is seeking an organised individual to join our ERP team in a role that can be part-time or full-time for the right candidate. You will develop training resources, improve ERP processes and help staff confidently use the ERP system.

You will translate business processes into practical guidelines and training materials, ensuring documentation is clear and consistently followed across the organisation. We value approachable, patient candidates who enjoy teaching others.

Qualifications

• Experience in training, process improvement, business administration, systems support or a similar role.
• Strong written communication skills, with the ability to turn complex processes into clear and simple instructions.
• Experience developing procedures, training manuals, work instructions or other documentation.
• Confidence delivering training and supporting people with varying levels of technical ability.
• Excellent organisational skills and attention to detail.
• A proactive approach to identifying process gaps and opportunities for improvement.
• The ability to build relationships and work collaboratively with different teams.

Responsibilities

• Develop, review and maintain clear, user-friendly ERP process documentation, procedures and work instructions.
• Create training materials, guides and resources to support staff in using the ERP system.
• Deliver one-on-one and small-group training sessions to employees across different teams.
• Identify opportunities to improve existing processes and streamline workflows.
• Work with the ERP team and business stakeholders to understand operational requirements and document best practices.
• Support the onboarding and ongoing development of ERP users.
• Provide practical guidance and troubleshooting support to staff as they navigate ERP processes.
• Assist with maintaining consistent processes and encouraging effective use of the ERP system across the organisation.

Skills

Training experience

Process improvement

Business administration

Documentation

Written communication

Organizational skills

Stakeholder engagement

ERP system experience

Job description

We are seeking a motivated and organised individual to join our ERP team, with part-time or full-time opportunity available for the right candidate this position will support our ERP team by improving processes, developing training resources and helping staff confidently use our ERP system.

This role will play an important part in ensuring our ERP processes are clearly documented, consistently followed and understood across the business.Working closely with the ERP team and key stakeholders, you will help translate business processes into practical, easy-to-follow guidance and training materials.

This is an excellent opportunity for someone who enjoys working with people, simplifying processes and sharing their knowledge to improve business operations.

Key Responsibilities

• Develop, review and maintain clear, user-friendly ERP process documentation, procedures and work instructions.
• Create training materials, guides and resources to support staff in using the ERP system.
• Deliver one-on-one and small-group training sessions to employees across different teams.
• Identify opportunities to improve existing processes and streamline workflows.
• Work with the ERP team and business stakeholders to understand operational requirements and document best practices.
• Support the onboarding and ongoing development of ERP users.
• Provide practical guidance and troubleshooting support to staff as they navigate ERP processes.
• Assist with maintaining consistent processes and encouraging effective use of the ERP system across the organisation.

About You

We are looking for someone who is approachable, patient and passionate about helping others learn and work more effectively.

You Will Ideally Have

• Experience in training, process improvement, business administration, systems support or a similar role.
• Strong written communication skills, with the ability to turn complex processes into clear and simple instructions.
• Experience developing procedures, training manuals, work instructions or other documentation.
• Confidence delivering training and supporting people with varying levels of technical ability.
• Excellent organisational skills and attention to detail.
• A proactive approach to identifying process gaps and opportunities for improvement.
• The ability to build relationships and work collaboratively with different teams.

Experience working with an ERP system would be highly regarded, although we would also welcome applications from people with strong training and process documentation skills who are comfortable learning new systems.

Who Might Suit This Role?

This opportunity could suit an experienced ERP trainer, a process improvement or business support professional, or an educator or trainer looking to apply their skills in a business environment.

The ideal candidate will enjoy breaking down complex information, helping others build confidence and creating practical resources that make day-to-day work easier.

Shadforth is one of Queensland's largest family-owned civil construction companies, originating on the Sunshine Coast over 60 years ago. We have a strong presence across Queensland and Northern New South Wales, where we have developed an outstanding reputation working across residential and commercial subdivisions and major civil infrastructure projects, including roads and bridges.

At Shadforth, we are committed to fostering an inclusive and diverse workplace. We strongly encourage applications from women, First Nations people and individuals from all backgrounds. Our goal is to create a welcoming environment where everyone feels valued, respected and supported to achieve their full potential.