Systems Support Officer – ICT Customer Support Officer

Sociable Tech; Sydney; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Permanent full-time employment

IT systems rollout exposure

Career development opportunities

Job summary

UGG Australia Classic is seeking a Systems Support Officer – ICT Customer Support Officer to implement, maintain, and support IT systems across head office, warehouse, and 50+ retail locations. Travel to retail sites will be required.

Role focuses on rollout, configuration, troubleshooting and ongoing support of integrated retail IT systems, with responsibilities spanning inventory, procurement, and e-commerce platforms.

Qualifications

• A relevant Diploma or higher qualification in Information Technology, Computer Systems, Networking or a related field, or equivalent relevant experience and/or recognised vendor certification with 1 year experience
• At least 3 years of work experience will substitute for formal qualifications.

Responsibilities

• Assist with the implementation, configuration and deployment of IT systems and software applications across head office, warehouse and retail network.
• Provide on-site and remote technical support to retail store staff, warehouse personnel and head office employees.
• Install, configure, maintain and troubleshoot computer hardware, operating systems, software applications and associated equipment.
• Diagnose and resolve technical issues affecting inventory management software, procurement databases, point-of-sale systems and e-commerce platforms.
• Troubleshoot data synchronisation and communication issues between retail stores, warehouse operations and centralised IT systems.
• Support the technical administration, maintenance and troubleshooting of the company's website and associated web-based applications.
• Assist with the integration and configuration of website, inventory, procurement and order management systems.
• Configure user accounts, access permissions, software settings and system functionality.
• Investigate software errors, connectivity problems, application faults and system performance issues.
• Liaise with external IT service providers, software vendors and technical specialists to resolve complex technical problems.
• Assist with software upgrades, system testing, technical documentation and the rollout of new applications.
• Maintain accurate records of technical support requests, system issues and corrective actions.
• Provide technical guidance and training to internal staff regarding the operation of company IT systems.
• Undertake regular visits to retail stores to inspect, maintain, configure and troubleshoot IT equipment and software.

Skills

ICT support

Software installation

System configuration

Troubleshooting

Data communications

Shopify experience

Education

Diploma or higher in IT/related

Tools

Shopify

CRM systems

POS systems

Inventory management software

Job description

Systems Support Officer – ICT Customer Support Officer

Job Type: Permanent position | Full time position

Job Description

Avisa Systems Support Officer – ICT Customer Support Officer Christofi Investments Pty Ltd trading as UGG Australia Classic Location: Warwick Farm, Sydney NSW – Head Office and Warehouse, with regular travel to retail locations Employment Type: Full-time, Permanent Salary: $80,000 to 85,000 per annum plus superannuation Occupation: ICT Customer Support Officer (ANZSCO 313112)

About UGG Australia Classic UGG Australia Classic is an established Australian retail business operating more than 50 retail stores across Australia, together with seven international retail locations. The company operates a central warehouse and head office supporting its retail network, including inventory management, procurement, e-commerce, logistics and distribution operations. As part of its ongoing growth, the company is implementing and upgrading its IT infrastructure to improve connectivity and integration between its head office, warehouse, retail stores, website, inventory management systems and procurement databases.

We are seeking a skilled and motivated Systems Support Officer to assist with the implementation, maintenance and ongoing technical support of these systems. About the Role This is a full-time technical support position based primarily at our Warwick Farm head office and warehouse, with regular travel to retail locations The successful applicant will also provide technical support to internal staff, including retail store employees, branch managers, warehouse personnel and head office staff.

The position will play an important role in the rollout, configuration, troubleshooting and ongoing support of integrated retail IT systems across the company's operations.

Benefits

We Offer Permanent full-time employment. Opportunity to participate in a major IT systems rollout across an established retail network. Exposure to integrated retail, warehouse, procurement and e-commerce technologies.

A varied role involving head office, warehouse and retail store technical support. Professional development and career progression opportunities.

Task & responsibilities

• Assist with the implementation, configuration and deployment of IT systems and software applications across the company's head office, warehouse and retail network.
• Provide on-site and remote technical support to retail store staff, warehouse personnel and head office employees.
• Install, configure, maintain and troubleshoot computer hardware, operating systems, software applications and associated equipment.
• Diagnose and resolve technical issues affecting inventory management software, procurement databases, point-of-sale systems and e-commerce platforms.
• Troubleshoot data synchronisation and communication issues between retail stores, warehouse operations and centralised IT systems.
• Support the technical administration, maintenance and troubleshooting of the company's website and associated web-based applications.
• Assist with the integration and configuration of website, inventory, procurement and order management systems.
• Configure user accounts, access permissions, software settings and system functionality.
• Investigate software errors, connectivity problems, application faults and system performance issues.
• Liaise with external IT service providers, software vendors and technical specialists to resolve complex technical problems.
• Assist with software upgrades, system testing, technical documentation and the rollout of new applications.
• Maintain accurate records of technical support requests, system issues and corrective actions.
• Provide technical guidance and training to internal staff regarding the operation of company IT systems.
• Undertake regular visits to retail stores to inspect, maintain, configure and troubleshoot IT equipment and software.

Qualification & experience

Skills, Qualifications and Experience The successful applicant should possess: A relevant Diploma or higher qualification in Information Technology, Computer Systems, Networking or a related field, or equivalent relevant experience and/or recognised vendor certification with 1 year experience At least 3 years of work experience will substitute for formal qualifications.

• Demonstrated experience in ICT technical support, software installation, system configuration and troubleshooting.
• Sound knowledge of computer hardware, operating systems, computer networks and web-based applications.
• Experience supporting business software, inventory management systems, databases or e-commerce platforms.
• Ability to diagnose and resolve technical problems involving software applications, network connectivity and data communications.
• Strong analytical, organisational and problem-solving skills.
• Excellent communication skills and the ability to assist staff with varying levels of technical knowledge.
• Ability to work independently and travel to company retail locations as required.
• Experience with Shopify, CRM systems, retail point-of-sale applications, inventory management software or related platforms will be highly regarded.

About Company

About UGG Australia Classic UGG Australia Classic is an established Australian retail business operating more than 50 retail stores across Australia, together with seven international retail locations. The company operates a central warehouse and head office supporting its retail network, including inventory management, procurement, e-commerce, logistics and distribution operations.

Work Type: Full time Salary: $80000-85000 Job Publish: 05-11-2026 Job Expire: 05-12-2026