IT Systems Support Officer – Retail & E‑Commerce

Sociable Tech Pty Ltd; Sydney; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Permanent full-time employment

IT systems rollout exposure

Career development opportunities

Job summary

UGG Australia Classic is seeking a Systems Support Officer – ICT Customer Support Officer to implement, maintain, and support IT systems across head office, warehouse, and 50+ retail locations. Travel to retail sites will be required.

Role focuses on rollout, configuration, troubleshooting and ongoing support of integrated retail IT systems, with responsibilities spanning inventory, procurement, and e-commerce platforms.

Qualifications

• A relevant Diploma or higher qualification in Information Technology, Computer Systems, Networking or a related field, or equivalent relevant experience and/or recognised vendor certification with 1 year experience
• At least 3 years of work experience will substitute for formal qualifications.

Responsibilities

• Assist with the implementation, configuration and deployment of IT systems and software applications across head office, warehouse and retail network.
• Provide on-site and remote technical support to retail store staff, warehouse personnel and head office employees.
• Install, configure, maintain and troubleshoot computer hardware, operating systems, software applications and associated equipment.
• Diagnose and resolve technical issues affecting inventory management software, procurement databases, point-of-sale systems and e-commerce platforms.
• Troubleshoot data synchronisation and communication issues between retail stores, warehouse operations and centralised IT systems.
• Support the technical administration, maintenance and troubleshooting of the company's website and associated web-based applications.
• Assist with the integration and configuration of website, inventory, procurement and order management systems.
• Configure user accounts, access permissions, software settings and system functionality.
• Investigate software errors, connectivity problems, application faults and system performance issues.
• Liaise with external IT service providers, software vendors and technical specialists to resolve complex technical problems.
• Assist with software upgrades, system testing, technical documentation and the rollout of new applications.
• Maintain accurate records of technical support requests, system issues and corrective actions.
• Provide technical guidance and training to internal staff regarding the operation of company IT systems.
• Undertake regular visits to retail stores to inspect, maintain, configure and troubleshoot IT equipment and software.

Skills

ICT support

Software installation

System configuration

Troubleshooting

Data communications

Shopify experience

Education

Diploma or higher in IT/related

Tools

Shopify

CRM systems

POS systems

Inventory management software

Job description

UGG Australia Classic is seeking a Systems Support Officer – ICT Customer Support Officer to implement, maintain, and support IT systems across head office, warehouse, and 50+ retail locations. Travel to retail sites will be required.

Role focuses on rollout, configuration, troubleshooting and ongoing support of integrated retail IT systems, with responsibilities spanning inventory, procurement, and e-commerce platforms.