Systems Support Officer – ICT Customer Support Officer

Avisa; Sydney; On-site; AUD 80,000 - 85,000; Full time

Job summary

UGG Australia Classic is seeking a Systems Support Officer to implement, maintain and support its head office, warehouse and retail IT systems across Australia. The role is based at Warwick Farm with regular travel to retail locations and remote support for staff.

The successful candidate will manage hardware, software and POS systems, assist with integration of e-commerce platforms and ensure data integrity across inventories and procurement databases. A Diploma or higher in IT is preferred.

Qualifications

• A Diploma or higher qualification in IT, computer systems, networking or a related field, or equivalent relevant experience and/or recognised vendor certification with 1 year experience
• At least 3 years of work experience will substitute for formal qualifications.
• Demonstrated experience in ICT technical support, software installation, system configuration and troubleshooting.
• Sound knowledge of computer hardware, operating systems, computer networks and web-based applications.
• Experience supporting business software, inventory management systems, databases or e-commerce platforms.
• Ability to diagnose and resolve technical problems involving software applications, network connectivity and data communications.
• Strong analytical, organisational and problem-solving skills.
• Excellent communication skills and the ability to assist staff with varying levels of technical knowledge.
• Ability to work independently and travel to company retail locations as required.

Responsibilities

• Assist with the implementation, configuration and deployment of IT systems across head office, warehouse and retail network.
• Provide on-site and remote technical support to retail store staff, warehouse personnel and head office employees.
• Install, configure, maintain and troubleshoot hardware, operating systems, software applications and associated equipment.
• Diagnose and resolve technical issues affecting inventory management software, procurement databases, POS and e-commerce.
• Troubleshoot data synchronisation and communication issues between retail stores, warehouse operations and centralised IT systems.
• Support the technical administration, maintenance and troubleshooting of the company's website and associated web-based applications.
• Assist with the integration and configuration of website, inventory, procurement and order management systems.
• Configure user accounts, access permissions, software settings and system functionality.
• Investigate software errors, connectivity problems, application faults and system performance issues.
• Liaise with external IT service providers, software vendors and technical specialists to resolve complex technical problems.
• Assist with software upgrades, system testing, technical documentation and the rollout of new applications.
• Maintain accurate records of technical support requests, system issues and corrective actions.
• Provide technical guidance and training to internal staff regarding the operation of company IT systems.
• Undertake regular visits to retail stores to inspect, maintain, configure and troubleshoot IT equipment and software.

Skills

IT support

Troubleshooting

Remote support

Hardware support

Retail IT systems

Communication skills

Education

Diploma or higher in IT

Tools

Shopify

CRM systems

POS software

Inventory management

ERP systems

Job description

Systems Support Officer – ICT Customer Support Officer

Christofi Investments Pty Ltd trading as UGG Australia Classic

Location: Warwick Farm, Sydney NSW – Head Office and Warehouse, with regular travel to retail locations

Employment Type: Full-time, Permanent

Salary: $80,000 to 85,000 per annum plus superannuation

Occupation: ICT Customer Support Officer (ANZSCO 313112)

About UGG Australia Classic

UGG Australia Classic is an established Australian retail business operating more than 50 retail stores across Australia, together with seven international retail locations.

The company operates a central warehouse and head office supporting its retail network, including inventory management, procurement, e-commerce, logistics and distribution operations.

As part of its ongoing growth, the company is implementing and upgrading its IT infrastructure to improve connectivity and integration between its head office, warehouse, retail stores, website, inventory management systems and procurement databases.

We are seeking a skilled and motivated Systems Support Officer to assist with the implementation, maintenance and ongoing technical support of these systems.

About the Role

This is a full-time technical support position based primarily at our Warwick Farm head office and warehouse, with regular travel to retail locations.

The successful applicant will also provide technical support to internal staff, including retail store employees, branch managers, warehouse personnel and head office staff.

The position will play an important role in the rollout, configuration, troubleshooting and ongoing support of integrated retail IT systems across the company's operations.

What We Offer

• Permanent full-time employment.
• Opportunity to participate in a major IT systems rollout across an established retail network.
• Exposure to integrated retail, warehouse, procurement and e-commerce technologies.
• A varied role involving head office, warehouse and retail store technical support.
• Professional development and career progression opportunities.

Key Duties and Responsibilities

• Assist with the implementation, configuration and deployment of IT systems and software applications across the company's head office, warehouse and retail network.
• Provide on-site and remote technical support to retail store staff, warehouse personnel and head office employees.
• Install, configure, maintain and troubleshoot computer hardware, operating systems, software applications and associated equipment.
• Diagnose and resolve technical issues affecting inventory management software, procurement databases, point-of-sale systems and e-commerce platforms.
• Troubleshoot data synchronisation and communication issues between retail stores, warehouse operations and centralised IT systems.
• Support the technical administration, maintenance and troubleshooting of the company's website and associated web-based applications.
• Assist with the integration and configuration of website, inventory, procurement and order management systems.
• Configure user accounts, access permissions, software settings and system functionality.
• Investigate software errors, connectivity problems, application faults and system performance issues.
• Liaise with external IT service providers, software vendors and technical specialists to resolve complex technical problems.
• Assist with software upgrades, system testing, technical documentation and the rollout of new applications.
• Maintain accurate records of technical support requests, system issues and corrective actions.
• Provide technical guidance and training to internal staff regarding the operation of company IT systems.
• Undertake regular visits to retail stores to inspect, maintain, configure and troubleshoot IT equipment and software.

Skills, Qualifications and Experience

The successful applicant should possess:

• A relevant Diploma or higher qualification in Information Technology, Computer Systems, Networking or a related field, or equivalent relevant experience and/or recognised vendor certification with 1 year experience
• At least 3 years of work experience will substitute for formal qualifications.
• Demonstrated experience in ICT technical support, software installation, system configuration and troubleshooting.
• Sound knowledge of computer hardware, operating systems, computer networks and web-based applications.
• Experience supporting business software, inventory management systems, databases or e-commerce platforms.
• Ability to diagnose and resolve technical problems involving software applications, network connectivity and data communications.
• Strong analytical, organisational and problem-solving skills.
• Excellent communication skills and the ability to assist staff with varying levels of technical knowledge.
• Ability to work independently and travel to company retail locations as required.

Experience with Shopify, CRM systems, retail point-of-sale applications, inventory management software or related platforms will be highly regarded.