Retail IT Systems Support Specialist (On-site & Travel)
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Job summary
UGG Australia Classic is seeking a Systems Support Officer to assist with deploying and maintaining its IT systems across head office, warehouse and retail locations. You will provide technical support to staff and ensure smooth operation of inventory, procurement, and e-commerce platforms.
Based at Warwick Farm with regular travel to stores, this full-time role offers hands-on deployment, troubleshooting, training and liaison with external IT providers as needed.
Qualifications
- A relevant Diploma or higher qualification in IT or related field, or equivalent vendor certification with 1 year experience.
- At least 3 years of work experience may substitute for formal qualifications.
- Proven ICT technical support, software installation, system configuration and troubleshooting.
- Strong knowledge of computer hardware, operating systems, networks and web-based applications.
Responsibilities
- Assist with the implementation, configuration and deployment of IT systems across head office, warehouse and retail network.
- Provide on-site and remote technical support to staff at stores, warehouses and offices.
- Install, configure, maintain and troubleshoot computer hardware, OS, software and equipment.
- Diagnose and resolve issues affecting inventory management, procurement databases, POS and e-commerce.
- Liaise with external IT providers to resolve complex technical problems.
Skills
Education
Job description
UGG Australia Classic is seeking a Systems Support Officer to assist with deploying and maintaining its IT systems across head office, warehouse and retail locations. You will provide technical support to staff and ensure smooth operation of inventory, procurement, and e-commerce platforms.
Based at Warwick Farm with regular travel to stores, this full-time role offers hands-on deployment, troubleshooting, training and liaison with external IT providers as needed.
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