ICT Customer Support Officer

Sociable Tech; Sydney; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Permanent full-time employment

Salary 80,000 AUD plus superannuation

Job summary

Tech Appliances Direct Pty Ltd in Sydney seeks an ICT Customer Support Officer to deliver high‑quality technical assistance for hardware, software, OS and network issues. You will diagnose faults, install and configure systems, and provide clear guidance to customers.

Permanent, full‑time role with a competitive salary of 80,000 AUD plus superannuation. Join a stable, customer‑focused ICT services specialist offering ongoing training and career development.

Qualifications

• AQF Diploma or higher in IT or related discipline or 3+ years in lieu of formal qualifications.
• Experience troubleshooting computer hardware and software.
• Experience installing, configuring and maintaining computer systems and software.

Responsibilities

• Investigating, diagnosing and resolving computer hardware, software and OS faults.
• Providing technical assistance for computer, software and network connectivity issues.
• Installing, configuring and maintaining desktops, laptops, and software applications.
• Troubleshooting computer systems, peripherals and ICT equipment.
• Diagnosing network connectivity problems including wireless networks and routers.
• Assisting with software installations, system configurations, upgrades and troubleshooting.
• Performing system updates, security checks, backups and routine maintenance.
• Using diagnostic tools to identify ICT faults and implement solutions.
• Responding to customer inquiries and advising on computer systems and ICT equipment.
• Maintaining accurate records of faults, procedures, repairs and service requests.
• Testing repaired or configured systems to ensure performance.
• Escalating complex problems and aiding in implementing effective solutions.

Skills

Hardware troubleshooting

Software troubleshooting

Desktop setup

Networking basics

Customer service

Communication skills

Technical documentation

Education

AQF Diploma or higher in IT or related

Three years of relevant experience in lieu of formal qualifications

Tools

Diagnostic software

Job description

Job Type: Permanent position | Full time position

Job Description

Avisa ICT Customer Support Officer Tech Appliances Direct Pty Ltd Location: Yagoona, Sydney NSW Employment Type: Full-time, Permanent Hours: 38 hours per week Salary: $80,000 per annum + superannuation About the Position The successful applicant will be responsible for providing technical assistance and support to customers experiencing computer hardware, software, operating system and network-related issues. The role involves investigating and diagnosing ICT problems, implementing technical solutions, maintaining computer systems and ensuring customers receive efficient and professional technical support.

Benefits

What We Offer Permanent full-time employment.

Competitive annual salary of $80,000 plus superannuation. Stable employment within an established technical services business. Opportunity to work with a variety of computer systems, software and ICT equipment.

Supportive and professional working environment. Opportunities for ongoing technical training and professional development.

Task & responsibilities

• Investigating, diagnosing and resolving computer hardware, software and operating system faults.
• Providing technical assistance to customers experiencing computer, software and network connectivity issues.
• Installing, configuring, testing and maintaining desktop computers, laptops, operating systems and software applications.
• Identifying and troubleshooting problems affecting computer systems, peripheral devices and associated ICT equipment.
• Diagnosing network connectivity problems, including wireless networks, routers and internet connections.
• Assisting customers with software installations, system configurations, upgrades and technical troubleshooting.
• Performing system updates, security checks, data backups and routine computer maintenance.
• Using diagnostic software and technical tools to identify ICT faults and implement appropriate solutions.
• Responding to customer technical enquiries and providing advice on computer systems, software and ICT equipment.
• Maintaining accurate records of technical faults, troubleshooting procedures, repairs and completed service requests.
• Testing repaired or configured computer systems to ensure satisfactory performance and functionality.
• Escalating complex technical problems where necessary and assisting with the implementation of effective solutions.

Qualification & experience

To be considered for this position, applicants should possess: An AQF Diploma or higher qualification in Information Technology, Information Systems, Computer Science or a closely related discipline, or at least three years of relevant experience in lieu of formal qualifications. Demonstrated experience in computer hardware and software troubleshooting. Experience installing, configuring and maintaining computer systems and software applications.

Knowledge of Windows operating systems, computer hardware and peripheral equipment. Understanding of computer networking, wireless connectivity and basic network troubleshooting. Ability to diagnose technical faults and implement effective solutions.

Strong customer service, communication and problem-solving skills. Ability to work independently and maintain accurate technical documentation.

About Company

About the Company Tech Appliances Direct Pty Ltd is an established Sydney-based technical services business specialising in computer and laptop repairs, IT support, electronic equipment servicing and technical diagnostics. Operating from our workshop in Yagoona, we provide technical solutions to residential and commercial customers, including computer hardware repairs, software troubleshooting, system maintenance and technical support. We are seeking an experienced and motivated ICT Customer Support Officer to join our technical services team.

Work Type: Full time Salary: $80000-85000 Job Publish: 29-10-2026 Job Expire: 28-11-2026