Systems Support Officer – ICT Customer Support Officer
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Job summary
UGG Australia Classic is seeking a Systems Support Officer to assist with deploying and maintaining its IT systems across head office, warehouse and retail locations. You will provide technical support to staff and ensure smooth operation of inventory, procurement, and e-commerce platforms.
Based at Warwick Farm with regular travel to stores, this full-time role offers hands-on deployment, troubleshooting, training and liaison with external IT providers as needed.
Qualifications
- A relevant Diploma or higher qualification in IT or related field, or equivalent vendor certification with 1 year experience.
- At least 3 years of work experience may substitute for formal qualifications.
- Proven ICT technical support, software installation, system configuration and troubleshooting.
- Strong knowledge of computer hardware, operating systems, networks and web-based applications.
Responsibilities
- Assist with the implementation, configuration and deployment of IT systems across head office, warehouse and retail network.
- Provide on-site and remote technical support to staff at stores, warehouses and offices.
- Install, configure, maintain and troubleshoot computer hardware, OS, software and equipment.
- Diagnose and resolve issues affecting inventory management, procurement databases, POS and e-commerce.
- Liaise with external IT providers to resolve complex technical problems.
Skills
Education
Job description
Systems Support Officer – ICT Customer Support Officer
Christofi Investments Pty Ltd trading as UGG Australia Classic
Location: Warwick Farm, Sydney NSW – Head Office and Warehouse, with regular travel to retail locations
Employment Type: Full-time, Permanent
Salary: $80,000 to 85,000 per annum plus superannuation
Occupation: ICT Customer Support Officer (ANZSCO 313112)
UGG Australia Classic is an established Australian retail business operating more than 50 retail stores across Australia, together with seven international retail locations.
The company operates a central warehouse and head office supporting its retail network, including inventory management, procurement, e-commerce, logistics and distribution operations.
As part of its ongoing growth, the company is implementing and upgrading its IT infrastructure to improve connectivity and integration between its head office, warehouse, retail stores, website, inventory management systems and procurement databases.
We are seeking a skilled and motivated Systems Support Officer to assist with the implementation, maintenance and ongoing technical support of these systems.
This is a full-time technical support position based primarily at our Warwick Farm head office and warehouse, with regular travel to retail locations
The successful applicant will also provide technical support to internal staff, including retail store employees, branch managers, warehouse personnel and head office staff.
The position will play an important role in the rollout, configuration, troubleshooting and ongoing support of integrated retail IT systems across the company's operations.
- Opportunity to participate in a major IT systems rollout across an established retail network.
- Exposure to integrated retail, warehouse, procurement and e-commerce technologies.
- A varied role involving head office, warehouse and retail store technical support.
- Professional development and career progression opportunities.
Christofi Investments Pty Ltd trading as UGG Australia Classic
Location: Warwick Farm, Sydney NSW – Head Office and Warehouse, with regular travel to retail locations
Employment Type: Full‑time, Permanent
Salary: $80,000 to 85,000 per annum plus superannuation
Occupation: ICT Customer Support Officer (ANZSCO 313112)
UGG Australia Classic is an established Australian retail business operating more than 50 retail stores across Australia, together with seven international retail locations.
The company operates a central warehouse and head office supporting its retail network, including inventory management, procurement, e-commerce, logistics and distribution operations.
As part of its ongoing growth, the company is implementing and upgrading its IT infrastructure to improve connectivity and integration between its head office, warehouse, retail stores, website, inventory management systems and procurement databases.
We are seeking a skilled and motivated Systems Support Officer to assist with the implementation, maintenance and ongoing technical support of these systems.
This is a full‑time technical support position based primarily at our Warwick Farm head office and warehouse, with regular travel to retail locations
The successful applicant will also provide technical support to internal staff, including retail store employees, branch managers, warehouse personnel and head office staff.
The position will play an important role in the rollout, configuration, troubleshooting and ongoing support of integrated retail IT systems across the company's operations.
- Opportunity to participate in a major IT systems rollout across an established retail network.
- Exposure to integrated retail, warehouse, procurement and e-commerce technologies.
- A varied role involving head office, warehouse and retail store technical support.
- Professional development and career progression opportunities.
- Permanent full‑time employment.
- Opportunity to participate in a major IT systems rollout across an established retail network.
- Exposure to integrated retail, warehouse, procurement and e-commerce technologies.
- A varied role involving head office, warehouse and retail store technical support.
- Professional development and career progression opportunities.
- Assist with the implementation, configuration and deployment of IT systems and software applications across the company's head office, warehouse and retail network.
- Provide on-site and remote technical support to retail store staff, warehouse personnel and head office employees.
- Install, configure, maintain and troubleshoot computer hardware, operating systems, software applications and associated equipment.
- Diagnose and resolve technical issues affecting inventory management software, procurement databases, point‑of‑sale systems and e‑commerce platforms.
- Troubleshoot data synchronisation and communication issues between retail stores, warehouse operations and centralised IT systems.
- Support the technical administration, maintenance and troubleshooting of the company's website and associated web‑based applications.
- Assist with the integration and configuration of website, inventory, procurement and order management systems.
- Configure user accounts, access permissions, software settings and system functionality.
- Investigate software errors, connectivity problems, application faults and system performance issues.
- Liaise with external IT service providers, software vendors and technical specialists to resolve complex technical problems.
- Assist with software upgrades, system testing, technical documentation and the rollout of new applications.
- Maintain accurate records of technical support requests, system issues and corrective actions.
- Provide technical guidance and training to internal staff regarding the operation of company IT systems.
- Undertake regular visits to retail stores to inspect, maintain, configure and troubleshoot IT equipment and software.
The successful applicant should possess:
- A relevant Diploma or higher qualification in Information Technology, Computer Systems, Networking or a related field, or equivalent relevant experience and/or recognised vendor certification with 1 year experience
- At least 3 years of work experience will substitute for formal qualifications.
- Demonstrated experience in ICT technical support, software installation, system configuration and troubleshooting.
- Sound knowledge of computer hardware, operating systems, computer networks and web‑based applications.
- Experience supporting business software, inventory management systems, databases or e‑commerce platforms.
- Ability to diagnose and resolve technical problems involving software applications, network connectivity and data communications.
- Strong analytical, organisational and problem‑solving skills.
- Excellent communication skills and the ability to assist staff with varying levels of technical knowledge.
- Ability to work independently and travel to company retail locations as required.
Experience with Shopify, CRM systems, retail point‑of‑sale applications, inventory management software or related platforms will be highly regarded.
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