Systems Reliability Engineer

Nutanix, Inc.; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Nutanix, Inc. is seeking Technical Support Engineers in Sydney for a hybrid work setup. You will troubleshoot customer issues, test new features, and work with partners such as VMware, Citrix, and Microsoft to improve our hyperconverged infrastructure and hybrid-cloud offerings.

The role emphasizes customer-first service, ongoing learning, and collaboration across Engineering, Field, and Sales teams to ensure rapid, high-quality support experiences.

Qualifications

• Two of the following areas with hands-on experience: Virtualization, Networking, Linux systems, Storage analysis.
• Experience supporting external customers with a customer-first mindset.
• Multilingual能力 in Korean or Mandarin is highly regarded.

Responsibilities

• Troubleshoot, debug, and diagnose customer issues.
• Improve serviceability by testing features and building scaling tools.
• Analyze customer base to reduce field risks.
• Lead product changes with engineering based on feedback.
• Collaborate with VMware, Citrix, and Microsoft to resolve issues.
• Develop and maintain internal and external knowledge bases.
• Provide weekday and rotating off-hours support as needed.
• Champion customers and their use of the Nutanix stack.

Skills

VMware ESXi

Networking L2/L3

Linux CLI

Storage analysis

Customer focus

Multilingual (Korean/Mandarin)

Tools

VMware

Citrix

Microsoft

Job description

Hungry, Humble, Honest, with Heart.

The Opportunity

Nutanix is a global leader in cloud software and a pioneer in hyperconverged infrastructure solutions, making computing invisible anywhere. We are excited to bring in a new wave of talented Technical

Support Engineers into our company! If you are someone that: loves technology and innovation; have a customer-first mindset; has an eagerness to learn and wants to enhance your skillset in our leading

Hyperconverged Infrastructure (HCI) technology and Hybrid-Cloud solutions, come be part of the family and help us provide our customers with an exceptional support experience.

About the Team

Here at Nutanix we drive the success of our customers through passion and teamwork, ensuring quick response times and unparalleled customer satisfaction; our 90/100 NPS score is a testament to such

objective. Our diverse, multicultural team of top-notch engineers act as our customers champions, working closely with Engineering, Field, and Sales teams. Our teams love to have constant learning opportunities and aim to become experts in Virtualization, Networking and Storage.

You will report to the Worldwide Support Manager who is dedicated to fostering a positive work environment and providing the necessary guidance and resources for your success.

We are a fully hybrid team based in Kent Street, Sydney. We operate 3 days from the office and meet up as a full team to reconnect, share ideas and to socialize outside of working hours! We organize our

working shifts and aim towards the appropriate work-life balance for all our team members.

Your Role

• Troubleshoot, debug, and diagnose customer issues encountered in the field.
• Improve the serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure.
• Provide analysis of our existing customer base to avoid and minimize risks in the field.
• Define and lead changes to our product with our development engineering team based on feedback from customers and field implementations.
• Work with technology partners (e.g. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.
• Develop and work on internal and external knowledge bases.
• Provide support on weekdays and also off hours on an as-needed and scheduled rotational basis.
• Be a champion for our customers. Go above and beyond to support their business and use of the Nutanix stack.

What You Will Bring

• Proven work experience in troubleshooting at least two of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), Storage Analysis
• Experience supporting external customers and a customer first mindset.
• Multilingual (Korean / Mandarin) will be highly regarded
• Passion and ability to learn new things