Nutanix Engineer / Networking IT Support Engineer

ITProposal; Canberra; On-site; AUD 96,000 - 165,000; Full time

Job summary

ITProposal seeks a Nutanix Engineer / Networking IT Support Engineer for a freelance on-call role in Australia. You will diagnose, troubleshoot, and resolve break & fix incidents across enterprise infrastructure with a focus on customer service.

The ideal candidate holds CCNA certification, deep Nutanix (AOS/AHV/Prism) and VMware/Hyper-V experience, and communicates clearly in English. On-site and remote support will be required.

Qualifications

• Minimum 5 years in infrastructure, virtualization, or IT support.
• Nutanix (AOS/AHV/Prism) and networking expertise.
• CCNA certification is mandatory.
• Experience with VMware and/or Hyper-V environments.
• Strong English communication skills.

Responsibilities

• Provide onsite and remote Break & Fix support for networking and infra incidents.
• Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).
• Perform system upgrades, patching, and lifecycle management.
• Troubleshoot and resolve hardware, software, virtualization, and network issues.
• Diagnose and resolve TCP/IP, VLANs, DNS, DHCP networking problems.
• Implement and support backup and disaster recovery solutions.
• Respond to incidents within agreed response times.
• Collaborate with global and regional teams on infra and cloud projects.
• Maintain accurate technical documentation and service records.
• Ensure professional interaction with end users and customers.

Skills

Nutanix

Networking

CCNA

VMware/Hyper-V

Scripting (PowerShell/Python)

On-call support

Education

CCNA Certification

Nutanix Certification

Cloud platform experience (AWS/Azure/GCP)

Job description

Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support)

Location: Australia

Employment Type: Freelance (On-Call Basis)

Priority: Low

Requirements: ID/ Passport/ valid work permit and CCNA Certification

Role Overview

We are seeking an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break & Fix support services across enterprise infrastructure environments. This freelance, on-call role requires a highly skilled professional who can diagnose, troubleshoot, and resolve hardware, network, and infrastructure-related incidents efficiently while maintaining a high level of customer service and professionalism.

The ideal candidate will possess strong technical expertise in Nutanix and networking technologies, hold a valid CCNA certification, and demonstrate excellent communication skills with fluent English proficiency.

Key Responsibilities

• Provide onsite and remote Break & Fix support for networking and infrastructure-related incidents.
• Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).
• Perform system upgrades, patching, and lifecycle management activities.
• Troubleshoot and resolve hardware, software, virtualization, and network issues.
• Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, and related technologies.
• Implement and support backup and disaster recovery solutions.
• Respond to critical incidents and service requests within agreed response times.
• Collaborate with global and regional teams on infrastructure and cloud-related projects.
• Maintain accurate technical documentation, incident reports, and service records.
• Ensure professional interaction with end users, stakeholders, and customers at all times.

Required Skills & Experience

• Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering.
• Strong hands-on experience with the Nutanix ecosystem (AOS, AHV, Prism).
• Experience supporting VMware and/or Hyper-V environments.
• Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching.
• Proven experience providing Break & Fix support in enterprise environments.
• Ability to diagnose and resolve complex infrastructure and networking issues.
• Experience with backup and disaster recovery solutions.
• Scripting experience with PowerShell and/or Python is advantageous.

Mandatory Requirements

• CCNA Certification (Cisco Certified Network Associate)

Preferred Qualifications

• Nutanix Certification
• Experience with cloud platforms such as AWS, Azure, or GCP.

Soft Skills

• Strong professionalism and customer-facing skills.
• Ability to remain calm and effective during critical incidents.
• Proactive problem-solving mindset.
• Strong organizational and time-management skills.
• Ability to work collaboratively within distributed teams.
• Commitment to delivering high-quality technical support and customer satisfaction.