Nutanix Engineer / Networking It Support Engineer (Break & Fix Support)

Itproposal; Canberra; Hybrid; AUD 83,000 - 131,000; Full time

Job summary

ITProposal is seeking an experienced Nutanix Engineer / Networking IT Support Engineer for on-call, onsite and remote Break & Fix across enterprise infrastructure in Canberra, Australia.

The ideal candidate holds CCNA, 5+ years in infrastructure and networking, and can diagnose complex issues, perform upgrades, and collaborate with global teams while delivering professional customer service.

Qualifications

• Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering.
• Strong hands-on experience with the Nutanix ecosystem (AOS, AHV, Prism).
• Experience supporting VMware and/or Hyper-V environments.
• Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching.
• Proven experience providing Break & Fix support in enterprise environments.
• Ability to diagnose and resolve complex infrastructure and networking issues.
• Experience with backup and disaster recovery solutions.
• Scripting experience with PowerShell and/or Python is advantageous.

Responsibilities

• Provide onsite and remote Break & Fix support for networking and infrastructure-related incidents.
• Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).
• Perform system upgrades, patching, and lifecycle management activities.
• Troubleshoot and resolve hardware, software, virtualization, and network issues.
• Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, and related technologies.
• Implement and support backup and disaster recovery solutions.
• Respond to critical incidents and service requests within agreed response times.
• Collaborate with global and regional teams on infrastructure and cloud-related projects.
• Maintain accurate technical documentation, incident reports, and service records.
• Ensure professional interaction with end users, stakeholders, and customers at all times.

Skills

Nutanix (AOS/AHV/Prism)

VMware/Hyper-V

Networking fundamentals

CCNA Certification

Break & Fix support

PowerShell/Python scripting

Tools

VMware

Hyper-V

Nutanix Prism

Job description

Location: Australia

Employment Type: Freelance (On-Call Basis)

Priority: Low

Requirements: ID/ Passport/ valid work permit and CCNA Certification

Role Overview

We are seeking an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break & Fix support services across enterprise infrastructure environments. This freelance, on-call role requires a highly skilled professional who can diagnose, troubleshoot, and resolve hardware, network, and infrastructure-related incidents efficiently while maintaining a high level of customer service and professionalism.

The ideal candidate will possess strong technical expertise in Nutanix and networking technologies, hold a valid CCNA certification, and demonstrate excellent communication skills with fluent English proficiency.

Key Responsibilities

• * Provide onsite and remote Break & Fix support for networking and infrastructure-related incidents.
• * Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).
• * Perform system upgrades, patching, and lifecycle management activities.
• * Troubleshoot and resolve hardware, software, virtualization, and network issues.
• * Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, and related technologies.
• * Implement and support backup and disaster recovery solutions.
• * Respond to critical incidents and service requests within agreed response times.
• * Collaborate with global and regional teams on infrastructure and cloud-related projects.
• * Maintain accurate technical documentation, incident reports, and service records.
• * Ensure professional interaction with end users, stakeholders, and customers at all times.

Required Skills & Experience

• * Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering.
• * Strong hands-on experience with the Nutanix ecosystem (AOS, AHV, Prism).
• * Experience supporting VMware and/or Hyper-V environments.
• * Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching.
• * Proven experience providing Break & Fix support in enterprise environments.
• * Ability to diagnose and resolve complex infrastructure and networking issues.
• * Experience with backup and disaster recovery solutions.
• * Scripting experience with PowerShell and/or Python is advantageous.

Mandatory Requirements

• * Fluent English & Local communication skills (spoken and written).

Preferred Qualifications

• * Nutanix Certification
• * Experience with cloud platforms such as AWS, Azure, or GCP.

Soft Skills

• * Strong professionalism and customer-facing skills.
• * Ability to remain calm and effective during critical incidents.
• * Proactive problem-solving mindset.
• * Strong organizational and time-management skills.
• * Ability to work collaboratively within distributed teams.
• * Commitment to delivering high-quality technical support and customer satisfaction.